Location, location, location
There is a fire in the women's restroom, where is the closest fire extinguisher? (be specific about location in the room)
Main office in corner by David's office, break room behind the door
Explain what to do if a guest comes to you with a minor cut or abrasion.
(With their permission) Using materials from the first aid kit, gently cleanse the wound and apply a dressing. Fill out incident report and notify MOD.
Give the radio calls for an animal that appears to be visibly injured and an animal that appears to be deceased.
"Could we please get a health check/immediate health check on animal XYZ with X injuries in X location?"
"Could we please get an assessment for immobile animal XYZ in X location"
If a guest reports an issue to you that you do not feel qualified to handle, who should you direct them to?
Manager on Duty
What are the programs called that AZA uses to help species in need?
Species Survival Plans and S.A.F.E. (Saving Animals From Extinction) programs
You are on the tour route going outbound through Buffer Pasture when a tornado warning/shelter-in-place call is made on the radio. Where would you take your guests to shelter?
White rhino barn feed room
What information should you try to obtain about the injured party during an ongoing medical emergency?
Name, age, previous medical history (if applicable to the situation i.e. stroke-like symptoms, fainting, etc.) and circumstances leading up to injury/medical emergency; incident reports should be filled out with phone number and address after initial response/incident
What is the document called where you can find information about what to do if an animal escapes? Where is it located?
Animal Escape/Recapture Procedures; hanging on the wall by manager computer.
List two offenses that guests could be escorted out of the park for.
Outside feed after a first warning, outside animals, being out of the vehicle after a first warning, driving on staff roads after a first warning, grabbing/touching animals after a first warning, feeding animals by hand after first warning
Name two endangered or critically endangered species that live at Fossil Rim.
Addax, Dama Gazelle, Eastern Mountain Bongo, Nile Lechwe, Scimitar-horned Oryx, Attwater's Prairie Chickens, American Red Wolf, Mexican Gray Wolf, South Central Black Rhino
Name three of the five buildings where AED's can be found in the park.
Admissions, vet building, nature store, activity center, lodge
In the event of a medical emergency while out on tour, what is the procedure?
Make an all staff call with tour name, location, and description of symptoms/injury.
You see what appears to be a blackbuck in preserve pasture, what should you do?
Radio animal care about a possible animal escape, give description of animal and location, and ear tag info if applicable
List any two ADA accessibility features found within Fossil Rim
Ramps at Admissions and Overlook, wheelchair accessibility in three tour vehicles, pathways at Animal Discoveries
What are the "Big Three" animals that most guests come to see?
Giraffes, Cheetahs, and Rhinos
What are the three evacuation points from the park?
Front gate, overlook and lodge
List and describe the two species of venomous spider and venomous snake found at Fossil Rim.
Copperhead-Mottled brown and copper banding
Rattlesnake-diamond pattern with rattle
Black widow-Black with red hourglass
Brown recluse-Brown with violin
Who determines if an escaped animal poses an immediate safety threat to public or staff?
Designated Recapture Coordinator
When dealing with an irate guest, what should you do?
Remain calm, listen and let the customer vent, express that you understand the issue, do what you reasonably can to solve the issue, and de-escalate!
Name three of the five pillars of conservation that support our mission here at Fossil Rim.
Natural resources, conservation, professional training, public education, research
There is a medical emergency at the overlook and you need to call and direct emergency services to the gate up there. What is the emergency address of the Overlook and where is the key located to open the gate up there?
1789 County Road 2009; key is located behind the counter at the Nature Store
Describe three symptoms of heat exhaustion/stroke. What do you do if a guest shows signs of heat exhaustion/stroke?
Heat exhaustion: Dizziness, thirst, heavy sweating, nausea, weakness, muscle cramps
Heat stroke: all of the above, confusion, altered mental state, unconsciousness
Radio all staff for help, move to a cooler area (shaded part of tour route/cab of truck with A/C), loosen clothing, sip cool water
What are zoonoses?
Infectious diseases that can be passed from an animal to a human
When checking guests in for guided tours, what three "needs" related things should we communicate to them?
Location of restrooms, location of water, and length of tour
Approximately how many facilities are currently accredited by the AZA?
240
If there is an evacuation called by Comanche Peak Power Plant, where do we evacuate to? What is the radio station we receive instruction from?
Meridian High School; WBAP 820AM
What is the document called that lists chemicals and their proper handling procedures, hazards, identification, etc (must give full name)
Material Safety Data Sheet
If there is a confirmed dangerous animal escape, what is our protocol at admissions?
Close the gate, stop incoming traffic, allow outgoing traffic if safe to do so, bring guests inside building or instruct them to stay inside their vehicle if they are already there
True or False-Support animals are allowed in the park as long as the guests keep their windows up and do not feed the animals.
False-Support animals are not allowed inside the park, service animals are allowed if they follow the service animal protocols.
A guest asks about our facility versus a typical zoo. They express that they think our facility is better than traditional zoos because our animals get more room. What is your response?
Something along the lines of "Zoos do a lot for conservation, breeding and research. Many zoos are accredited and work with facilities like Fossil Rim to save species in peril in the wild."