Behaviour
I woke up at 8am not felling well and I have a shift at 1pm. What should be the first thing I should do?
Immediately message all of my coworkers to find coverage.
When starts and end the extended return policy for regular customers?
It starts on November 15th and ends on January 12th.
What are the 3 components of the SeaWool?
SeaWool® is made of recycled plastic bottles, which are pulverized with oyster shells recycled from the food industry. Finally, cotton fibers are added to add softness to the fabric.
What is the ideal moment that you can upsell to a customer? Say 2 of them.
Finding/Creating needs, Fitting room and Cash out.
I was made for the cold days and I have a recycled poly sherpa lined hood when I was made. My cotton corduroy facing on the collar, cuffs and hand-pockets will keep you cozy. Who am I?
Alpine Jacket
I am zoned in Men's and I am helping 3 customers simultaneously. What strategy should I use to deal with that situation?
I should use a breakaway statement so I can manage the 3 of them.
For how long a customers is allowed to hold an item during the sale?
No holds are allowed during the sale period.
Give 3 properties of the marino wool.
Cruelty-free
Machine-washable
Thermo-regulating
Lightweight and breathable
Static and itch-free
What is who, who and you?
Who are you shopping for today?
Who else is on you list you have left to shop for?
Now how about something for yourself?
What are the 2 most important KPI's during the promo period?
Conversion and UPT
Caroline just called me asking if I can swap my Tuesday floor shift with her Friday shift. After confirming the swap with her what should I do?
Message a manager confirming I am able to take her shift.
A customer can use all of his Cheeleader cards promo in a single transaction as long as he split the payment of that single transaction. True or False?
False. Customers can only use ONE card per transaction.
A female customer came to the store looking for straight fit pants. What are the two pants you can show her?
Cyndi and Jane are the two straight fit pants we have available.
Give me 2 examples of Group selling.
Speak at a volume that all customers in the area are able to hear (projective selling).
Invite customers to shop together when explaining PK, fit, price or promo
Greet groups of customers at once
I am soft and breathable and I help regulate body temperature through excellent moisture management. I shrink and crease less than cotton and certified biodegradable. Who am I?
TENCEL™ Lyocell
A customer asked for a black Jasper size M because he wants to buy now and it was not available on the sales floor. So when going to grab the size on the stockroom what should I do?
I should bring to the sales floor 2 Black jasper size M. One for the customer to buy and another one to replen the sales floor.
I want to buy and sale item during the Black friday promo so I will get 40% off and use my gift card. True or False?
True. Your gift card is a method of payment and not a discount.
What are the 2 types of insulation we have in our jackets? Explain one of them.
Primaloft and ThermoPlume.
Primaloft - 100% vegan, these soft and silky plumes are made from 100% polyester fibres derived from discarded plastic bottles that mimic the warmth and look of natural down while remaining free of animal-derived materials.
ThermoPlume - Ecodown® is Thermore’s category of insulation, a sustainable alternative to down feathers. Ecodown® is the only durable thermal insulation in the market to be made from 100%, post-consumer (recycled) plastic bottles.
A customer is trying a Hygge on the sales floor, but you saw Max helping her first. However he is not around, what should you do?
You should check on that customer:
Ask how she likes it or she has any questions or concern about the jacket.
Make a compliment about how the jacket looks good on her.
On the Sale Bonus if the store makes 120% of the monthly target, how much extra do you get in your pay?
Store beat plan by 20% or more → Get an extra $1.20 for every hours worked
I am starting in a Busy black friday day and when I get to my zone I realize: a) All of the piles and tables are very messy / b) A customer asking for a size / c) Two customers wanting to know about the capital jacket. What would be your priorities?
A) A customer asking for a size.
B) Two customers wanting to know about the capital jacket.
C) All of the piles and messy tables.
A customer came with his maxi skyline jacket with a broken zipper and it is clearly an manufacturing issue. In this case he can use the 5 years warranty to get it fixed. True or False?
False. Skyline jackets are not included on the 5 year warranty program. In this case the customer follows under the regular return and exchange policy.
Give 3 properties of the PrimaLoft.
Insulation made from recycled water bottles
Thermoregulating
Fiber that repels water
Ultra-fine fiber that creates super soft fabric
Resistant to military rigor for a duration that stands the test of time
Must be washed and dried once a year to regenerate
When a customer walks in looking to do a return you should immediately look for a manager. True of False? If false what you should do?
False. In this case you should question the customer what did not work about their purchase and offer help.
Wha are the two names of the slim fit pants for men?
Adam and Brunswick