A code word used when you have suspected fraudulent document and the suspect is present.
(Can also be used in contacting S&S in a threatening or potentially violent situation.)
What is Mr. Lock?
100
Why we try to stop fraud?
What is fraud directly and indirectly increases the costs a company incurs.
100
Watermark on the bill of the pictured President, color shifting ink on the lower right corner number, and security strip in the paper that says USA$.
What are security features on currency?
100
Looking around for coworkers or cameras, nervous, grabbing items with no regard for pricing or combinations, in a group trying to distract co-workers, shopping backward, peeling off ASIS stickers.
What are warning signs for shoplifters?
100
Remain calm, give them the money without discussion, do not resist, and press the panic button after the suspect has left.
What is what to do if you are being robbed?
200
The extension that you call when you need Mr. Lock's assistance?
What is 1555?
200
Customers who are overly friendly, try to distract you, or make large purchases right at opening or closing.
What is Warning Signs of Fraud?
200
Feel or the paper is "wrong", quality of printing (colors aren't right), no securtity strip.
What are some signs of a counterfeit bill?
200
Call 1555, give a description including location and suspicious activity, use great customer service until S&S arrives.
What are ways you can help safety & security catch a shoplifter?
The information you tell safety & security when you need Mr. Lock's presence?
What is Your Name, Your Location, and the term Mr. Lock?
300
Raised photo, not centered, colors not bright and crisp.
What are signs of a counterfeit Drivers License?
300
Yellow security strip on the right side of the bill, color shifting ink, watermark of President Grant?
What is the Fifty Dollar Bill?
300
Midbeams and slats, multiple boxes, plant pots, looking inside, bottom of the basket, rugs.
What are things to look out for at self check outs?
300
S&S will secure the scene, statements will be gathered from witnesses for S&S and the police.
What is what happens after a robbery?
400
Behaviors you display when a counterfeit bill is handed to you and Mr. Lock is needed.
What is remaining calm and keeping the documents in your possesion?
400
Colors and details are bright and crisp, foil hologram CANNOT be scratched off, cardholders name is on the front of the card, and expiration date is valid.
What are qualities common to all credit cards?
400
Green security strip on the left side of the bill, color shifting ink, watermark of President Jackson.
What is the twenty dollar bill?
400
Visa, MasterCard, Discover, and AMEX.
What are the credit cards accepted at IKEA?
400
Be aware of your surrounding, report any suspicious activity to S&S (customers asking about cameras, or money in your register), remember criminals can be young/old, male/female, along or in a group.
What is robbery awareness.
500
These are proccesses and information that must be kept confidential.
What are passwords and proprietary information?
500
A pink "V" under the UV lights/cards beginning with a certain number (IE Discover cards start with 6)/numbers line up evenly, etc.
What are security features on credit cards?
500
Blue security strip on the right side of the bill, color shifting ink, watermark of President Lincoln.
What is the NEW five dollar bill?
500
10% of the merchandise recovered or a minimum of $20.
What is the reward for reporting suspicious activity that leads to the recovery of merchandise?
500
DO NOT press the panic alarm if the person is in with you, a vendor/maintanance person will always be escorted by a member of S&S, the panic alarm is silent and goes directly to the police.