Soft skills
Dead air is considered anything longer than what?
10 seconds
what is computer theft?
is any person who uses a computer network with knowledge that such use is without authority and with the intention of obtaining property by any deceitful means or artful practice.
N
Normal
when you have logged into TCS what is that page is called
dashboard or landing page
Who wrote the first draft of the declaration of independance
Thomas Jefferson
What is the acronym for ASAP
Apologize
Sympathize and empathize
Accept reasonability
Prepare to help
what is considered sensitive person information
name
ssn
driver's license number
medical record
financial information
AUTH
Authorization
where do you go to set the travel notification on the acct
in add a task
Who wrote sonnet 18
William Shakespeare
customers are typically not angry with you they are what
upset with the situation and want it fixed
what is public data?
information that is ,or will made a matter of public data record.
mmn
where would you put your notes at when you are done with the account?
wrap up
Who played nemo on the CBS sitcom
joseph v perry
Always thank the customer for what?
holding
what is Identity theft?
is using another person's bank account or credit card without permission to make purchases or obtain money is also often considered an identity theft crime. One to ten years in prison for identity fraud
Rvw
Review
how would you say the transaction to verify it with the customer
date, merchant name, the amount, and depends of the pos mode the location
Who played the midwife of the new movie the color purple
Whoopi Goldbera
What did I say goes between greeting and acknowledgement
empathy
what is the acronym for CARE
CAUTIOUS
AWARE
RESPONSIVE
EVALUATED
AOF
Address on File
after you have logged into the customer account what is that page is called?
COMPOSITE SCREEN
who wrote the book to kill a mockingbird
harper lee