Transaction
SR SUBMITTED SUCCESSFULLY
WHAT ARE THE 2 WAYS WE CAN ADVANCED AUTHENICATE?
OTP OR IDs
in order to update a SSN,NAME OR DOB what kind of verification is required?
ADVANCED AUTHENTICATION OR ID'S
What script do we read when sending a one time passcode via text?
OTP Script
what is the status of a card when a card is replaced within in the first 24 hrs.
Issued status
What are two benefits WAYTOGO benefit recipient may receive?
Child Support / Unemployment
What is the only column we pay attention to when in the benefits and deposit tab in Siebel?
Amount & effective date
what are the first four numbers of all DX cards?
5332
what is the walmart cashout fee for DX?
.85
when the "bad address" marker is check what is the status of the card?
Returned
which system is considered the engagement system?
Proponisi
What are the 3 tabs to click on to start the client search in GIACT?
What is verification services, id lookup and submit id.
what are the two types of CHs for DX?
RP & BR
What are the 3 criteria's for a email OTP?
DATE FIRST SEEN (12MONTHS)
GREEN ACCEPT BUTTON
which keyboard buttons do you click on when searching a tracking number in Unity?
Ctrl + F
which address below is not a valid address to expedite a card to?
123 Sesame Ave san antonio Tx, 56778
555 United state postal St Washington Dc, 78833
General Delivery, San Antonio, Tx 78220
General Delivery, San Antonio, Tx 78220
when are tracking numbers available for CH'S?
Day of delivery (DOD)
what two website can you use to find the tracking number?
Unity(agent wiki) and Seibel
what two addresses can you NOT expedite to?
PO BOX & GENERAL DELIVERY.
What is the AUX CODE for LUNCH
LOGOUT.
which tab in Siebel allows you to determine a PIN CHANGE?
Transaction History Tab
How long are IDS good for once approved?
5 business Days
When is the only time you may provide the case number to the CH?
When requesting ID'S.
What is the management team called for Fraud Prevention calls?
Fraud Strategy
Which system allows you to see your payroll info, your accrued PTO/SICK HOURS?
FEPS