Fraud Protection Training

A1

100

How Many Authentication Questions Do we have

4

200

Name the 3 different card types

PLCC - 

UPLCC - 

Cobrand

300

Randomizer LOL WHO Is always assisting WITH every one's Role Play

ROXANNE

400

I GOT YOU BETTER LUCK NEXT TIME

Minus 400 points 

500

List The 4 Verification Questions

• Full name
• Last 4 digits of SSN # or DOB
• Current address
• always mention the number your validating (home, work, Mobile) first then mention the last 4 digits only 

B2

100

WHAT DOES UPLCC 

Unique private label credit card

200

What is another name for Triage

Offshore

300

OOPS TRY again 

Subtract 300 points

400

What 3 Thing is Triage Responsible for

Block and unblock accounts

Verify transactions

Take fraud claims

500

List the 7 different Fraud Types

• ATO- Account take over
• CF- Counterfeit- 
• Stolen
• CNP-Card Not Present
• NR - Never Received
• FA - Fraudulent Application

C3

100

Call Opening Script

Thank you for calling account protection my name is (Name )may I have your card number please.

200

Call Closing Script

Since there is nothing else that I can assist you with today do have yourself a wonderful day.

300

True or False

• If the authorize speaker didn't mention anything about fraud their should not be a  block  on the account ?

TRUE!!!

400

What are the STEPS to send the C2F6 Letter 

• Click Tools
• Method is always  MAIL
• Search bar enter the letter your looking for C2F6
• Click send

500

 WHAT are The signs of CNP - Card Not Present

Online purchases Card not present at POS instore over the phone. account holder may have their card.-

D4

100

Name 2 Departs That Triage works closely with

Detection

Case Investigation

200

LIST 2 Difference between UPLCC and Cobrand

COBRAND Allows you to shop anywhere 

its also a visa and master card

UPLCC allows cross shopping

300

WHO can verify the Account LIST all

• AH - Account Holder/Joint account holder
• IP- Injured
• POA - Power of attorney
• Authorized speaker - 

400

Why  DO we offer Credit. List 4 Reasons

Monitor spending habits

Customer spend more with credit

Help our Brand 

Builds customer loyalty

500

Name The two types of bank

Commenity

Commenity Capital Bank

E5

100

 what does PLCC 

private label credit card

200

Who cant verify The Account

AB - Authorized Buyer

Third party persons 

300

What is the last Piece of information do you ask for when verifying the account

SSN social security Number

400

When Can a THIRD PARTY person verify

only time  they can verify is if they are calling on behalf of their deceased persons

500

Who invented light bulbs

Thomas Edison