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Task
Systems
Reason Codes
Fraud trend
Fraud types
100
Money movement from one account to the another.
What is Balance Transfer?
100
So here if you want to find out how many LSRP's have been filed.
What is MARS?
100
Used when POS is 81/01.
What is RC 4837?
100
Commonalities will __________ these accounts.
What is link?
100
CM doesn't know where the card is, but all transactions are POS 01.
What is Lost?
200
This task in CR Web list the steps to remove/adjust fees when applicable?
What is Fee Adjustment Procedure?
200
Need old statement?....Go here.
What is EARS?
200
Chip liability shift.
What is RC 4870?
200
Standard non-transactional (Never Received [NRI], Takeover [TK] and Fraud Application [FA] fraud types): Five or more confirmed fraud units (accounts/applications) that meet either of the following criteria: Have two or more strong common traits (commonalities). Transactional (Counterfeit [CO] and Card Not Present [CNP] fraud types): Five or more confirmed fraud accounts that have three or more strong commonalities.
What is Fraud Ring?
200
POS 90 in statement, but authorization history is POS 80.
What is Counterfeit?
300
Besides CR Web, this system was/is still used to look up some task.
What is Scout?
300
Most BT's are done in this one, unless overlay is needed.
What is Iris?
300
Merchant processed this transaction without authorization. Hint: it is not 4837
What is RC 4808?
300
Department that determines if a fraud trend is present on an account.
What is Linkers?
300
UCAF data is so important when it is this point of sale mode.
What is POS 81/MOPO?
400
Process given when a customer provides new and relevant information in regards to the fraud claim that was not found in their favor and/or they don't agree with.
What is Fraud Reassertion?
400
Work basket.
What is RAD?
400
Scenario: POS is 01 for one of the fraud transactions, POS is 90 for the 2nd, this case is listed CO in FC...should we reclass...yes or no, please explain.
What is no? Explanation: If just one charge is POS 90, then it can remain a Counterfeit case.
400
There has been a lot of fraud rings and links coming out of this country.
What is Turkey?
400
Use this fraud type when the consumer claims that an account, opened in his name and/or Social Security number (SSN), does not belong to him (regardless of whether there are transactions on the account).
What is Fraud App?
500
September 20, 2016 this task was updated and a notification was sent via CR Web.
What is Credit Bureau Update?
500
Information, information, information....go here to find your links.
What is Lexis Nexus?
500
A hotel posted a transaction to the account 9 months after the CM visited there, but in the authorization history there is no record of this charge receiving authorization. This reason code would apply.
What is 4808?
500
Losses less than $5000.00 are sent to the ________ _________ ____ and the Linking Team.
What is Specialty Investigations Unit?
500
Some/all demographic information was changed on the account in order to facilitate the suspect making unauthorized purchases and to prevent the true card member from having access to his account, or a replacement card was fraudulently requested.
What is Takeover?