Applications
This feature is used to stay on top of your credit score
What is Creditwise?
This allows customers to be notified when transactions occur
What are purchase notifications?
If the cardholder has not set up an online account they can enroll by tapping
What is Sign Up Now?
cardholder's can file this without calling in and be sent a new card.
What is digital lsrp ?
This device is the only one that uses Face ID.
What is IPHONE/ IPAD?
Number of months that statements are available for viewing in the app
What is 18 months?
3 ways you can pay without swiping or inserting card but are present at purchase.
What is Samsung Pay, Apple Pay, Android Pay?
First question to ask a customer when they explain they don't receive alerts.
What is are you enrolled in online banking?
When cardholder in unable to locate card, but doesn't want to file a LSRP right now.
What is Card Lock?
This is the only device where you can change your email address.
What is an Android?
This is the date the wallet app was decommissioned
What is May 1, 2018?
allows eligible customers to view a digital version of their 16 digit card number
What is the digital card?
From here the cardholder can choose what type of alerts they would like to see
What is notifications and alerts?
This feature should always be recommended when a customers has recent ATO.
What is Instant Purchase Notifications?
You can get 1 point deduction on your QA if you miss this topic when applicable.
What is Digital?
Cardholder is interested in finding local ATMs and bank branches
What is the mobile app?
This is the token # that can be used for different online purchases
What is ENO?
If you want more money to spend, use these.
What is online banking and mobile app?
This is sent to customers in real time to determine if a transaction attempt is valid.
What are 2-Way Fraud Alerts?
Any goods that are stored, delivered, and used in electronic format.
What is Digital Goods?
Cardholder is not sure if a feature or app works on their device
What is Digital Matrix?
Ability to see additional details of transactions, including merchant location, phone number and status of authorization
What is Enhanced Transaction Details Parameters?
to close your account without calling in, you have to use this.
What is online banking?
This can be utilized by cardholder if wait time is too long.
What is the Chat Feature?
When to talk digital to customers.
When is all the time?