WHY Freedom?
Credit Check
Postpaid
HUP
Prepaid
100

We promise your wireless plan features and price will never change

What is Price Freeze Guarantee?

100

Generally, how many days do customers need to wait in order to run another credit check?

What is 91 days?

100

Do we have the lowest cost for activation fees?

What is $45 on postpaid?

100

Where can you find loyalty offers and HUP waiver codes?

What is Freedom "Promotions" tab?

100

How do we waive the $10 connection fee?

What is CF10PRE?

200

We roam with a certain partner to ensure Seamless Roaming works

What is Bell?

200

Deposit customers are approved to use their services in which countries?

What is Canada and United States?

200

What 3 phone settings need to be turned on for network satisfaction?

What is Data Roaming, VoLTE, Wifi Calling?

200

Where can you find device pricing for all in-market rate plans in one go?

What is "Device Pricing Grid" located in the Freedom portal or Device Grid Print Out?

200

How many days can a customer go without paying their bill to avoid deactivation?

What is 90 days?

300

What happens when a client uses all their Freedom data allotment?

What is data throttled down?

300

When can we escalate a customer's Credit Check with Live Agent?

What is Deposit Program customer without eID verification questions?

300

This program allows customers to have the flexibility to return or keep a financed device and pay lower taxes? Hint: It also helps you build your business!

Trade Up

300

Where can you find ongoing National Retail promos including CBM offers?

What is "Online Promo Grid" located in the Freedom portal?

300

Customer's line can be topped up immediately after submitting the sale by using what platform?

Freedom Express Payment