Basic
When delaying a customer's account 3 months, where would we change this?
We would delay the customer's account in recharge!
We would be able to delay the account in CX/Admin for only 2 months.
When purchasing a $75 order in our bundle builder how much percent will the customer be discounted? 1
20-Bonus points if you can also share how they can receive an additional discount and provide the percentage.
The customer would receive a 20% off of $75
10% off of $25
15% off of $50
25% off of $100
The customer can receive an additional 10% discount with their first order by enrolling in our auto-ship plan.
How can you earn 2 Sips?
By referring a new customer that places an order with your referral link!
What day does our FLVRLAB Sip change?
15- Bonus Points for the flavor of the month- August
Thirsty Thursday!- The FLVRLAB Sip is refreshed every 3rd Thursday of the month!
The newest flavor available is our -LifeSip Lychee Grapefruit Watermelon.
Our bottle drops are limited to 2 colors per person and 6 bottles max per person when purchasing. (different colors)
Is this true or false?
This is False!
Our bottle drops are limited 1 color per person, and a max 3 bottles (different colors)
What is most important on a phone note?
The internal note!
This is crucial so that other agents can get the appropriate information from your interaction with the customer.
Customers earn 2 points for every $1 they spend and their points expire after 5 months of inactivity. (No purchases made)
Is this true or false?
This statement is false. Customers earn 2 points for every $1 spent their Points expire 6 months from the last purchase if an account is inactive (no purchases made)
What is the name of our rewards program?
Inner Cirkul!
When a Sipster orders Cirkul products their account totals are automatically tallied and they begin saving points for future freebies.
What Sip brand has sports names?
Our Flyte brand-
It's time to take Flyte.
Packed with electrolytes to fuel your next move.
How can you earn a free 22oz Stainless steel bottle?
Once you reach 10 referrals you earn a free 22 ounce Stainless Steel Bottle!
How much is a LifeSip Fruit Punch Sip Cartridge at Walmart?
$3.74 at our retail partner Walmart.
What is the lowest Sip plan amount and cost and the highest Sip plan amount and cost?
We have subscription plans as low as 4 Sips for $15/mo; and as high as 100 Sips for $250/mo.
What is our 3rd tier of Inner Cirkul Sipsters called?
20- Bonus points for providing the number of points the sipster would need to qualify.
Super Sipster: 750-999 Points
We also have the following tiers available:
Starter Sipster: 0-249 Points
Smarter Sipster: 250-749 Points
Supreme Sipster: 1000 plus Points
Our Sips in Canada is available in what 2 languages?
English and French!!
Name 3 locations our retail products are available?
Excluding- Walmart & Sams Club
Albertsons
Dunham’s Sports
Fred Meyer
Safeway
Smith’s Marketplace
Jewel- Osco
Meijer
Marianos
Carr’s
Fry’s Marketplace
Von’s
Kennel Bookstore
Cal Poly Mustang Shop
King Soopers
Acme
Fordham University Rose Hill Store
Weis
Harris Teeter
Giant Eagle Supermarket
Shaw’s
Star Market
Wegman’s
Washington University Campus Store
Baker’s
H-E-B
New York University Bookstore
TOM
Quality Food Center
James Madison University Bookstore
Pick n Save
Metro Market
When we offer an autoship subscriber a gift card what system would we use? (I.E. Gorgias)
We would add the discount codes to their subscription on recharge!
When canceling a subscription for a customer in CX/admin what is the option we always choose when the reason is presented?
10- Bonus points for the reason we choose this option.
We always choose the subscription is too expensive option. We choose this option because it will not trigger a Mattie email for any other issues.
How many flavor lines do we have and name them!
15 lines currently!
LifeSip,FitSip,GoSip,Fission,Frosted,Stage,Verda,Pureesence,Flyte,Squeeze,Wild Splash,Gateway,Inflow. Frosted Refresher, Sabrocita, Wild Splash.
What bottle sizes do we have available online and in retail?
16oz PB
22oz PB SS Squeeze
32oz PB SS
42oz PB SS
62oz PB
I have an order of the new stainless steel bottle drop that States it's delivered, but nothing has come. I have checked everywhere and spoken to a representative who asked me to double check with my neighbors or housemates. I was looking forward to my Limited edition bottle to keep my ice cold.
What macro would you use?
Shipping-No Delivery 2-Order over$100/SS
This will provide the customer with the information to file a claim so that we can further assist.
How can a customer get a free plastic bottle with there order?
The customer can get a free plastic bottle by purchasing on our plans page directly, they would not receive one enrolling in the bundle builder.
Name all the Sip brands that have caffinated Sips available!
Fission
GoSip
Gateway
Frosted Iced Coffee
Frosted Refresher