Freshservice fun facts
Freshservice Raising requests\Incidents
100
________ is IT's new ticketing system that will allow IT to better manage your incoming issues and requests. As a result, you will have better visibility into the status of your tickets and knowledge base articles.
What is Freshservice?
100
In the Freshservice portal, select Request a service
What is requesting a service in the Freshservice portal?
200
Bottom left of portal under open tickets, click view all
What is checking the status of your open tickets?
200
Select the requested service and complete the form
Click Place request to raise a service request
What is Raising a Freshservice request via Service Catalog?
300
What login method is used when taking these steps?
Open your web browser and log into https://sso.color.com
Click on the Freshservice tile
Select login using SSO
What is accessing Freshservice via Okta?
300
In the Freshservice portal, select Report an issue
What is Reporting an issue/incident in the Freshservice portal?
400
1. Open your Slack on your mobile device open the Service bot app
2. You can Reply or Add a Private Note.
What is Utilizing Servicebot app & Freshservice on your mobile device?
400
In the Freshservice portal, click on your initial in
the top right corner and select Ask Freddy.
What is Using Freddy in the Freshservice portal?
500
We would greatly appreciate your feedback, Please take the time to fill out the survey.
Don’t forget to click submit!
What is Customer satisfaction survey?
500
Open Slack
Click on #it channel
Channel requests are viewable by all including IT
What is Using @Servicebot in Slack directly and in channel?