1
What is the primary reason for scheduling appointments with the usual provider?
Pregnant patient with 3 no-shows
Prenatal patients are excluded from no-show policy → schedule them.
After scheduling a new patient appointment we should update usual provider field to reflect the provider the patient will be seeing True or false
False
A patient requests an IUD removal. They insist they want to come in today because they are in discomfort. What must be scheduled first, and why
MUST be scheduled for a telehealth consult with a Women's Health Provider. The provider will be able to address any concerns regarding discomfort
What is the maximum number of new patients or physicals that a provider is allowed to see in a single day?
6
Physicals too soon
Do not proceed to schedule without confirming
Updates on Pediatric Protocols Existing Patients (Ages 14–17):
Existing Patients (Ages 14–17):
A 12-year-old patient whose usual provider is Hyejin Cha calls for a routine well-child exam after Cha moved to Cottman. Who must they be scheduled with, and why
Dr. Sullivan
Sibling Scheduling Guidelines
Sibling Scheduling Guidelines
Creating duplicate charts can lead to
Describe how probing questions contributes to effective appointment scheduling in a healthcare setting.
Updates on Pediatric Protocols Existing Patients (Ages 0–13):
What scripted response should be used when someone requests gender-affirming care
“I’m happy to schedule you for a primary medical or dental appointment at one of our four health centers. While gender-affirming care is not a service we provide, we encourage you to discuss any clinical questions or concerns directly with your provider during your visit. Would you like me to schedule a primary care appointment?”
Prior Authorization Appointments
We do not schedule appointments for prior authorizations. These are handled by the Prior Authorization Department.
Dental Services Hours of operations and days
Monday – Friday: 8:30 AM – 4:00 PM
GYN Care Scheduling guidelines
. These rules are important because GYN visits have specific requirements and must be handled correctly.
Provider Change Request Process
This is not a new process at Spectrum, but one that is now being followed more closely as part of our commitment to maintaining effective and efficient practices across our Health Centers. This approach ensures our Clinical Department has the necessary insight and authority to evaluate requests that may require clinical intervention. (You can tell patents this if they ask if the process is new)
When a patient asks to change their provider:
Inform the patient that you will take down their information and submit the request to the Clinical Department for review and approval.
If asked about the process, explain that it is not new, but is now being enforced more consistently.
Let them know the review process may take up to 30 days, and in the meantime, appointments must continue to be scheduled with their current Usual provider.
To complete the request, collect the following information:
Patient Name
Date of Birth
Patient ID#
Current Provider
Date Request Made
Requested Provider (if any):
Reason for Request (in the patient’s own words)
Once collected, send the information
All newborn patients requesting appointments at our Haverford Avenue location must be scheduled with
Dr. Hannah Sullivan.
A family member can be used as a translator
Our policy strictly prohibits the use of family members for translation services. This ensures accuracy and maintains patient confidentiality, as there’s no way to verify that family members are correctly translating your words.
MAGELLAN BEHAVIORAL HEALTH What is the Package ID number
126641
Where can you look to see upcoming community health events and workshops
On Spectrum website under media and news
In what year did the cottman avenue location open
2023
pectrum has a long history of serving the community, dating back to
1967.
Spectrum Mission statement
MISSION
The mission of Spectrum Health is to improve the health conditions for those we serve within our communities through the delivery of primary care, specialty and social services.