Team Tuura
Our newest Provider Short Range Planner.
Who is Nicole?
This Disney live-action remake starred Emma Watson, while also tragically misusing the voice of Audra McDonald.
What is Beauty and the Beast?
The purpose of this role is to build and maintain forecasts and staffing plans to provide Operations/Business partners with the information they need to proactively hire, train, and shift staff in order to achieve service levels and financial targets through the upcoming 2-3 months.
What is Short Range Planning?
Who is Kelly Clarkson?
[Current Inventory] - [Prior Inventory] + [Completions]
What are calculated receipts?
This Short Range Planner has been on our Provider Team the longest.
Who is Doreen?
This movie role has, in the current century, been played by Tobey Maguire, Andrew Garfield, and Tom Holland.
Who is Spider-Man (Peter Parker)?
This department is responsible for the intake, credentialing, demographic and contract loading of all medical practitioners, hospitals and ancillary groups within the UHC provider network.
What is Provider Data Operations? / What is PDO?
This modern American singer-songwriter was named after the iconic James Taylor.
Who is Taylor Swift?
[Total Productive Hours] / [Total Worked Hours]
What is Utilization?
These Team Tuura leaders were previously SRP or WFM analysts in the Provider Workforce Team.
Who are Alba and Casandra?
This Disney Title-Character is a Clownfish.
Who is Nemo?
A workflow tool that distributes work items to production employees based on due-date priority and employee skill.
What is EWD? / What is Enterprise Work Delivery?
This singer has had a Billboard No. 1 hit in each of the last four decades.
Who is Mariah Carey?
This tool is used by operations to view employee performance.
What is MyMetrics?
These Planners promoted/transferred in to our Provider Workforce Team, or previously held a position elsewhere in United.
Who are Doreen, Mike, Jason, Jamie, Benita, and Nicole?
Jack Nicholson and Tom Cruise each have a Bacon Number of 1 for appearing in this film with Kevin Bacon.
What is A Few Good Men?
This team supports the tools used by Core Operations to track and understand the performance of their teams and agents (including Omega, MyMetrics, iDash, etc).
Who are UOPS? / Who are United Operations Performance Systems?
(also acceptable - who is the STAR team)
She was the first woman inducted into the Rock and Roll Hall of Fame.
Who is Aretha Franklin?
This tool is used by employees to track their time throughout the day.
What is Omega?
These Planners were hired in to United as part of our Provider Workforce Team.
Who are Kylie, April, Ja'Nay, Stacy, and Katie?
This 1940 film was the first movie to feature surround sound, using Disney's Fantasound system.
What is Fantasia?
This department resolves escalated provider issues, manages large claim projects, settlements and outstanding accounts receivables; and makes proactive identification of Provider issues through field audits.
What is Provider Service? / What is the Provider Service RPC (resolution & prevention center)?
The Day the Music Died refers to the death of this artist.
Who is Buddy Holly?
Also acceptable - Ritchie Valens and/or The Big Bopper
[Total Productive Hours] / ([Total Worked Hours] + [Total TAFW Hours (excluding holiday)])
What is Availability?