Reminders
True or False: You can request a special CD rate?
False - but you can request a special MM rate for premium business checking accounts
What is the payout amount for a qualified referral?
$25.00
Before ordering a new debit card, you must first do what?
Hot card the existing one!
What is the name of our assigned mortgage lender?
Alicia Ramirez
A customer deposits $9000 cash into his business account and $1500 cash into his personal. What does the teller completing the transaction need to complete?
Manual CTR sent to BSA
What's needed after every new account opening?
New Account Checklist
A customer has to complete an address change on 8 different account products but is pressed for time. What could you use to best assist them?
Customer Information Change Form signed by customer - Found pre-printed for frontline use in teller area. Attach this to FIS print-outs after customer leaves.
What do you enter in the occupation field when building a new customer into the system if they are retired or unemployed? Provide an example.
Collect their most recent occupation or what they are retired from. Ex: retired mechanic, former kindergarten teacher
What is the current payout structure for an approved consumer card?
$25 for approved card, $50 for approved card with a balance transfer captured at time of app
What is TriCity sponsoring at this year's WI State Fair?
Blue Ribbon Brownies - anyone paying with TCNB debit or credit card will receive $3 off a box of three Blue Ribbon Brownies - the "Tri CIty Triple Treat Box" deal :)
What are the procedures for physical branch access requests?
2. Ask for ID
3. Use vendor log, fill out ALL columns
Loan referrals stay active for how many days unless they are marked as "withdrawn"?
180 Days
Customer is requesting maintenance on their checking account, but there is a deceased customer on there. What do you do?
The deceased party must be removed before any additional changes are made to the account.
In order to qualify for the $50 refer-a-friend bonus, what must the new customer do?
Have at least $1,500 in direct deposits in the first 90 days OR keep the average monthly balance greater than $1,000 between 31-90 days after account opening
How many combined years of TriCity experience does our team at 32 have? (within 2 yrs)
30!