CSO
FIVE9
Team Knowledge
EPIC
CSO
100

Where can I find CSO referrals assigned to me in EPIC? 

What is under "My Cases" 

100

When do you use meeting mode?

What is meetings including huddle, 1:1s, and team/dept meetings

100

Which one of our PENCS has a chocoflan business? 

Who is emily 

100

Where do you notate TC in EPIC? 

where is under "Notes"

100

TRUE OR FALSE: Providers should be messaging us directly inside teams for referrals

what is false

200
What is HealthPoint's own website created to help patients access social resources in their zip code?

What is Healthpoint Connects? 

200
When do you use "Tech issues" mode? 

what is during inside virtual and outside virtual challenges, like audio or sound issues. 

200

Which PENC has been to Turkey recently for a wedding?

Who is Jill

200

How do find encounter report for BCCHP on epic?

what is "Workqueues" 

200

What are the resources available on the CSO unable to reach letter template? 

What is 211 and HP connects
300

How many CSO clinics are there? 

what is 12 clinics? 

300

TRUE OR FALSE: is five9 used inside virtual? 

what is false. 

300

Which one of our PENCS used to be obsessed with figure skating? 

Who is Johanna

300

How do I find my screening report for BCCHP on EPIC?

What is Pull report titled “BCCHP Program by Upcoming Appointments Likely Eligible for BCCHP” 

300

TRUE OR FALSE: There is a limit to food insecurity orders

True, for short term assistance the limit is 4 orders. 

400

When can I use Uber health ride without approval?

What is if ride is to an outside location and less than $50 as a short-term need, it is automatically approved.

400

When do we use personal time vs. break? 

what is personal time for any staff needs including bio breaks, mental health walks, etc. break is either once or twice a day.

400

How many PENCS joined HP in 2018?

What is 3


(nelly, emily and johanna)

400

TRUE OR FALSE: Do PENCS respond to EPIC messages?

What is false. 

400

When do we transfer a referral to RCSO? 

What is when patient still has refugee status/ it is notated on their chart

500

Can I submit a CCF request for DME if the patient has medical insurance?

What is no, the patient's insurance will cover. 

500

what is the IT support number? 

what is 425-203-0499

500

How many of our PENCS *currently* have pets? 

What is 12

(emily, leti, hannah, hajer, brenda, jill, vane, johanna, jenny, angie, nelly and medhi)

500

Where can we view pt Alerts such as "Pt Transferred Care" for other communication alerts?

What is in their demographics

500

TRUE OR FALSE: Renton CSO takes on SBHC referrals. 

What is true.


*yes, renton cso team takes on renton high school referrals.