Now Support
Now Support just became a part of this type of login experience, making it so we do not need multiple sets of login credentials to access Now Support and other ServiceNow sites.
Single Sign On (SSO)
The very first ServiceNow family release was named after this city.
Aspen
ITCE stands for this 4-word phrase.
Information Technology Customer Experiences
SNUG stands for this 3-word phrase.
ServiceNow user group
ServiceNow employees with this job title are in charge of responding to Cases.
Technical Support Engineer (TSE)
The very first ServiceNow office was in this city.
Solana Beach
Luke Morris currently has this number of direct reports, according to our company org chart.
4 direct reports
The ServiceNow manifesto highlights that "Work Matters" by pointing out that we spend this fraction of our lives at work.
One third
HI stands for this 5-word phrase.
Hosted Information Technology Infrastructure Library
This person was the founder of ServiceNow.
Fred Luddy
In May 2020, we released this new Now Support interface.
Now Support Mobile
These three personality traits reflect who ServiceNow is as a company and a brand. (Name at least one.)
human/simple/engaging
We currently promise our customers that they will receive a response to a P1 Case in this amount of time.
30 minutes
Before ServiceNow was called ServiceNow, it went by this name.
GlideSoft
Our team is guided by these two main business goals.
Increase customer satisfaction and reduce case volume (/reduce demand on support)?
This is the highest role in ServiceNow Platform.
Maint
For Project Octane customers, we promise a response to a P2 Case in this amount of time.
30 minutes
Before ServiceNow family releases were named after cities, they were named after these instead.
Seasons
The people cost to run our team is roughly this many millions of dollars.
9 million dollars
This company is the most recent acquisition of ServiceNow.
Lightstep