Salesforce
This is on the main page of salesforce where we can look up accounts, cases, KB's, contacts etc.
Universal search bar
What do we offer a NAP agent to assist them on finding the account of our mutual customers?
NAP key
This tool tells us if a site has internet and is reachable. It also helps us identify packet loss
Ping
This is the only wireline modem we would dispatch a Hughes technician for
Zyxel
Name 5 breakfast cereals
5 breakfast cereals
This is where we can find multiple tabs that allow us to find FSO's, customers configuration, the first tool box of tools, install pictures.
account 360
This KB allows us to access information for ALL wireline NAP's and gives us KB's for the NAP if they have it
Directory: Network Access Providers
This tool allows us to identify devices on a customers network based off of IP and MAC address
ARP table
Can we set up dispatches for customer provided BYOB modems?
Yes, only if the customer has an LOA
This land mammal can hold its breath underwater for 40 minutes (longer than dolphins)
Sloth
This is the tab in account 360 that allows us to see install/repair photos left by technicians so we can troubleshoot with a site better
attachments
How many hours after a NAP dispatch should you push a case for follow up?
2 hours
A customer calls in for intermittent issues (droppages). What would be the most robust tool for identifying how many droppages have occurred and what times they have occured
Transport reachability graph
What two companies or vendors provide switches in our customers configurations
Fortinet, Cisco
This famous football player scored 4 touchdowns for Polk High School in the Chicago 1966 city championship game against Andrew Johnson High School.
Al Bundy
This tab option on the main page of salesforce allows us to see most recent updates on all KB's
announcements
Who are the three wireless NAP's?
Verizon, ATT, T-mobil
This is pretty much our only real remote troubleshooting tool for VOIP
(Hint it's inside the voip portal)
bounce line
This device can allow us to remotely reboot the transports at a site
HS54/Wattbox
It is VERY bad to steal rum from this deity
Jobu
The installation portal is accessed from what tab in salesforce
CSR tools
What is the name of the KB for wireless providers?
Dashboard: wireless cellular service
This tool allows us to see port status on a switch
interface status
This device has a WAN port and can have its lan3 port configured as a WAN2 port
Fortigate 30E, Fortigate 40F 3g4g
The film series "The Naked Gun" was based off this tv show
police squad