Tools
What tool is available for modems to determine if they are reachable
ping/current status
Which tab do we open to check for open hughes dispatch FSO's?
Open Activity
What section of a customer KB should we go to, to determine if we are calling the site or HD for T1?
Section 2 support level
When a ticket comes into the system what do we call the save on the case that alerts other agents that we are working it?
Working case
Name 5 breakfast cereals
Good job, YOU DID IT!
What 3 major reasons would we go to NCM for cradlepoints?
extended ping test to prove stability, speed test and to grab signal levels
Where would I find the JUDD and SDTJu tools for VSAT troubleshooting?
Daily Double:
What are the two Dedicated NOC teams names for VSAT?
ESE and EDSE
What city is the USPS Alaska account located in that is used by the MBB help desk as a hub for other locations?
Nulato
Before making a working case what button should we click on first to make sure we are good to work the ticket?
Activity summary by case
Who is the first disney princess?
Snow White
Which two routers have a result for WWAN when running the gateway detect tool?
FGT30E and FGT40F 3G4G
What is the username/pw for the enterprise voip portal?
UN: HughesCSR
pw:Hughescsr03
If we require dispatch approval from a Buckeye Pipeline, what status would I set the case to?
Pending customer input
When making a Hughes Truck Roll case, what is the only piece of information that goes into the notes of the child truck roll case?
Repair Work Order special template
On the night of March 13 1997 thousands in the state of Arizona witnessed a large V shaped formation of lights in the sky which became the most widely seen UFO incident in recorded history. This actor was flying his plane into Arizona at the time and was the first person to report the incident
Kurt Russell
We will call Meraki team for this customer for troubleshooting
Qdoba
Where do we find the link to access Hughes ON
Account 360 (ALL TABS). It's in the information section at the top in a blue highlighted link
When we have exhausted all call numbers and emails to get contact information for a USPS location which team do we escalate to?
Control Desk
In a NAP dispatch child case, what is the only piece of information that needs to go in the activity description box?
NAP sub template
Every Pixar movie has this easter egg in them
Pizza Planet truck from Toy Story
What two devices allow us to remotely reboot transports, routers and switches
HS54, Wattbox
Which router has the ability to have the lan3 port re-configured to work as a WAN2 port?
Fortigate30E
If a customer KB does not have or has generic steps for a situation, which KB can be deferred to?
ESC: Interaction Handling
When creating a PIP escalation case... Inside of the parent case what do we need to change the "activity resolution" to in order to populate the child PIP case?
Assistance: Escalated case internally
This land mammal can hold its breath underwater for up to 40 minutes which is even longer than a dolphin
Sloth