Team Jason G
What are the 4 tier of support?
tier 1, tier 3, platinum, premium
What two modems have integrated wireless:
HT2000L
Fortigate 30E
The location that handles both customer traffic as well as management traffic.
The NOC
Who provides satellite internet to our customers?
Hughes
This football player scored four touchdowns against Andrew Johnson High in the 1966 Chicago City Championship game for Polk High
Al Bundy
This Action (RIA's) is used when creating a working case?
Actively investigating
What Premium Services are offered by Hughes Net
Digital Media, VOIP, Guest Wifi
The automatically populated value for Case Origin when creating a new parent case
Phone
Hughes partners with who to send local technicians to customers locations
WWTS
This was the last movie Chris Farley was in
Dirty Work
WWTS stands for?
World Wide Tech Services
Whats the first thing to do when creating a NAPOO Case
Click New Activity on the parent case
The automatically populated value for Case Re-Assign when creating a NAPOO
System work order
True or false?
Our responsibility as a hughesnet agent is to make sure the customers network and devices are up and running?
true
This was the first movie Johnny Depp appeared in
Nightmare on Elm Street
Siemans 4100 is a type of DSL modem which is obsolete now, which modem is its successor ?
Zyxel
What is BYOB
Bring your own broadband/Customer provided modem
The company that provides the VoIP premium services
Big River
An incident is an event that happened at a customer location that requires attention?
true or false
true
This easter egg is in EVERY pixar movie
What was the first ever pixar movie?
Pizza Planet Truck
Toy Story
He was the star of the TV series Kojak
Telly Savalas
What was Matt Damons first major film
Mystic Pizza
What movie used the most fake blood in a single scene?
Brainded/Dead Alive
Daily double
Comedian Bill Burr delivered the now infamous "philly rant" while on tour for this New York radio show
What was the exact reason that bill went on said rant?
Opie and Anthony travelling virus tour
All comedians were getting booed but what put bill over the top was veteran comedian Dom Irrera getting booed before him.
Daily Triple
Walt Disney passed away in 1966, the last thing he is on record of doing is writing a then child actors name on a piece of paper for potential movie/tv show projects, who is/was that child actor?
What is the only disney princess with tattoos?
What name does Mulan pick for herself while pretending to be a man?
Kurt Russell
Pocahontas
Ping