Accessories
True or False : Third party accessories covered in store by their respective warranties. (Screen Protectors for example)
FALSE
What is one difference between AppleCare+ and AppleCare Services?
Lower deductibles for AppleCare+, Express Replacement
True or False : iPhones with physical damage are always replaced at the Genius Bar
False : Our newer generation iPhones are the most repairable phones, ever. Most instances of damage have a repair option available.
When does Apple plan to be carbon-neutral?
2030
What accessories are covered, in store, by Apple's limited warranty?
All Apple-branded accessories
True or False : An AppleCare claim for rear glass damage on an iPhone is $29 plus tax, with AppleCare services
False, with AppleCare services, back glass damage is a $99 deductible
What components does a Rear System replace?
Every component except the Display, and the Rear Camera.
What is the name of the robot that Apple developed to disassemble and recycle components from recycled devices?
Daisy
Are Apple-branded accessories replaced on the spot, in store?
Depending on the accessory, it depends on Service Part Inventory levels.
What two things does a customer have to have enabled in order to process an AppleCare+ Theft and Loss claim?
Find My iPhone, and Two-Factor Authentication
What Mac Repairs do we accommodate in store?
Batteries and Displays for portable Macs. All iMac, Mac Mini, and Mac Pro repairs.
When does Apple plan to be using 100% recycled Cobalt in their batteries?
2025