UDit Service Desk
What type of ticket is used when an issue is resolved at the desk?
Service Center Request
How should you greet a customer who is calling in?
"Thank you for calling UDit, this is (name). How can I help you?"
What's Josh's last name?
Peters
Are worker bees male or female?
Female
Are customers charged for a Student Computer rental before they take it or after they return it?
Customers are charged BEFORE rentals are checked out.
When are second and third responses sent out?
24 hours for second response, 6 business hours after second response for second.
How many kids does Josh have?
biologically 1, but technically 2 in his home right now, including Gemma's 7 year old son!
Who invented the telephone?
Alexander Graham Bell
How much does an OS Install cost?
$50
What is the difference between a Desktop Services Request and a Desktop Services Incident?
DSR: Use this form for when a tagged machine needs a certain software, when the tagged machine is asking for admin credentials when attempting to download software
DSI: Use this form for issues when a tagged machine needs servicing, when there the tagged machine needs to have maintenance done on it or it is not functioning properly
How many siblings does Josh have?
none.
T/F Sherlock Holmes was a real person.
False.
What is the Pricing code for a Rental Late Fee?
S12
How many different ticket forms do we use?
12
What is Josh's favorite movie? (There are two right answers)
Ferris Beuller's Day Off
Jurassic Park
Star Wars Revenge of the Sith
The Notebook
The Lion King
Jurassic Park OR The Lion King
In what state is it legal to hunt unicorns?
Michigan
For closers, what drawers/items must be accounted for using the Google forms?
Rentals, chargers, Mac Adapter drawer, Windows drawer, drivers, and external usb drawer.
What is Ethan's extension number?
x50142 OR 91050
Josh has been out of the country before. Where has he been?
Japan and Vietnam
Name all of the members of One Direction.
Niall, Liam, Louis, Zayn, and HARRY