How you should respond?
You have a close contact in CTMS. He notifies you that he received his 2nd dose of the Pfizer vaccine on Saturday, 3/20/2021. He had an exposure to COVID-19 on Wednesday, 3/31/2021. You are calling him today. Is he excused from quarantine?
a. Yes, he is beyond 2 weeks 2nd dose.
b. Yes, he received both doses. He has guaranteed immunity.
c. No, he is NOT beyond 2 weeks 2nd dose
c. No, he is NOT beyond 2 weeks 2nd dose
1. When getting consent to sign a caller up for a vaccine you must add them in CTMS under?
a. Case
b. Person
c. IE
d. None of the above
B. Person
A caller calls from Ohio because they are eligible for the vaccine, they want an appointment. What do you do?
a. Hang up, not your problem
b. Do what you can to help her get an appointment with an Ohio provider
c. Let her know this is the PADOH, and offer to transfer her to Ohio DOH number
d. You've had it, send Ro your resignation letter.
c. Let her know this is the PADOH, and offer to transfer her to Ohio DOH number
Eligibility is a guarantee of immediate vaccine scheduling.
A. True
B. False
B. False
What is still the MOST hated County?
a. Philadelphia
b. Allegheny
c. Westmoreland
d. Montgomery
B. Allegheny
What is the primary way YourTurn communicates with anyone who chooses to enroll for updates and notifications of eligibility?
a. Post mail
b. Cellphone Call
c. E-mail
c. E-mail
When doing a 6 digit code how many "call trackers" must you do?
a. 3
b. 4
c. 2
d. 5
B. 4
A caller has received a UHM letter, their husband tested positive, and is in CTMS. They want to speak with someone about this now, you are trying to warm transfer and cannot get ahold of the CIQ team it's been 20 mins now on the phone. What do you do?
a. Go through the questionnaire yourself
b. Apologize to the caller, Send the email to Ro
c. I don't get paid enough for this and hang up
d. Transfer caller to Ro
b. Apologize to the caller, Send the email to Ro
The CIQ team has anger management issues.
True
False
What version of the script are we on?
a. Version 16
b. Version 16.5
c. Version 17
d. Version 17.5
C. 17
Which of the following high risk condition criteria would make someone eligible for the COVID-19 vaccine as of today, March 11th?
a. Cystic fibrosis
b. Pregnancy
c. Asthma (severe to moderate)
d. Overweight
b. Pregnancy
If you cannot warm transfer to CIQ, what do you do?
a. Slack your supervisor
b. To hell with it
c. Email your supervisor
d. You're not surprised and throw your tablet
C. Email your supervisor
How many times should you document if you get a close-contact call?
a. 2
b. 5
c. 3
d. 4
D. 4
CTMS tracker, Microsoft Tracker, Genesys, and IE Notes
A probable case, exhibiting COVID-19 symptoms, is eligible for a Return to Work letter through the Department of Health?
True
False
B. False
Can everyone log off at 7:55pm?
a. Only if your A-M
b. If you're tired, Sure Why not!
c. No, there needs to be some people working until 8pm
d. Only if you're N-Z
C. No, there needs to be some people working until 8pm
Which of the following occupations would make someone eligible for the COVID-19 vaccine under PHASE 1B in Pennsylvania ?
a. Legal Services & Courts
b. First Responders (fire, national guard, law enforcement, etc.)
c. Newspaper Publishers
d. Oil & Gas Industry
b. First Responders (fire, national guard, law enforcement, etc.)
If a close contact calls and they are past their Quarantine and have 1 day of monitoring left what do you do?
a. Tell the caller, there's nothing to worry about if they are feeling fine.
b. Go through the workflow even though you know the outcome
c. Ask yourself why they are in the staging que past quarantine to begin with
d. Put close contact into Archive Que, and let them know they will no longer be receiving calls
b. Go through the workflow even though you know the outcome
Hello, my name is Tom. I’m 58, unemployed and I smoke hookah. Is there anyway you can make an exception for the hookah since it is tobacco. I cannot wait until the 19th, I have a cruise to go on.
a. The PADOH does not make exceptions, you are not a Kardashian
b. Apologize, and let the caller know he will have to wait his turn.
c. Sounds like a personal problem, Hang up
d. Why am I here?
B. Apologize, and let the caller know he will have to wait his turn.
If a school district is requesting guidance on how to address a COVID-19 outbreak and contact tracing, you are able to give them that guidance.
True
False
2. False
How many days should a Case be in Isolation?
a. 5
b. 7
c. 10
d. 8
C. 10
Which of the following would be considered healthcare personnel that are eligible to receive the COVID-19 vaccine currently?
a. Unpaid caregivers
b. Mortuary Services
c. Environmental services & laundry
d. All the Above
d. All the Above
You have a caller who tested positive on 4/4, then tested negative on 4/7, their in CTMS as a case. What do you do?
a. Email supervisor
b. Email to the Nurses based on location
c. Note it in CTMS, escalate to Sup and Geri, there's nothing you can do
d. Did not receive the proper training
c. Note it in CTMS, escalate to Sup and Geri, there's nothing you can do
A woman, 71 with underlying health conditions, no computer, and no family or friends whatsoever, she does not agree to consent, she does not want to be given multiple numbers to call, she is being completely unreasonable. She wants you to get her an appointment now, she refuses to wait for one. What do you do?
a. Explain that it would be very difficult to try to get her an appointment, if she does not wish to share demographic info.
b. Turn your router off and now you have connection issues
c. At this point you tried, if she's not willing to give any info whatsoever there's nothing you can do
d. Cry
C. At this point you tried, if she's not willing to give any info whatsoever there's nothing you can do
Everyone is eligible April 16th
a. True
b. False
B. False
April 19th
If a close contact receives a negative PCR test on day 5, when can the Quarantine end?
a. They should Quarantine the full 10 days
b. The Quarantine can end on day 7
c. The Quarantine can end after day 7
d. The Quarantine can end on or after day 7
C. The Quarantine can end after day 7
According to the latest version of the script
"Testing for COVID-19 can be arranged with your primary medical care provider. Your quarantine could end after day 7 if you <or minor> remain symptom free and a PCR or antigen test collected on day 5 or later in your quarantine period has a negative result. Acceptable tests are available at most test locations, but you should confirm before you go."