Sports
This NBA player is known as "his Airness" and won six championships with the Chicago Bulls
Who is Michael Jordan
Who is Cameron’s husband on Modern Family
Who is Mitchell
AHT
Average Handle Time
Acquired by Oracle in 2018 this cloud-based Human Capital Management software offers workforce management features such as payroll, time tracking, and scheduling
What is Taleo?
This role is responsible for forecasting labor needs, scheduling employees, and ensuring optimal staff level in call centers and customer service teams
What is a Workforce Analyst
This female tennis star holds the record for the most Grand Slam singles titles in the open Era with 23
Who is Serena Williams
SpongeBob SquarePants was originally going to be named what
Who is Sponge Boy
ASA
Average Speed Of Answer
This Workforce management system, used primarily in healthcare, is designed to optimize staff scheduling, and ensure compliance with labor laws.
What is Shift Wizard?
This executive-level role focuses on aligning the organization's workforce strategy with business objectives and managing talent Acquistions, retention, and development
What is the Chief Human Resources Officer (CHRO)
This city hosted the summer Olympics in 1984 and will host them again in 2028
What is Los Angeles
For what show was Peter Dinklage nominated for an Emmy for all seven seasons
What is Game of Thrones
WFM
Work Force Management
This Company, founded in 1983, developed one of the earliest workforce management systems to automate scheduling and timekeeping for businesses.
What is Kronos?
This individual manages the day-to-day operations of a team of agents, ensuring adherence to schedules and meeting performance targets in a customer service environment
What is a Call Center Supervisor
This quarterback has won seven Super Bowl titles, more than any NFL team
Who is Tom Brady
Bob and Linda Belcher are characters on what animated show
What is Bob’s Burgers
SLA
Service Level Agreement
Known for both ERP and Workforce Management solutions, this German software giant offers a robust suite of WFM tools under its HCM System
What is SAP
This role designs shift patterns, monitors labor costs, and ensures compliance with labor laws while balancing the needs of the business and employees
What is a Scheduling Manager
This Argentine player, often considered one of the greatest of all time, led his team to victory in the 2022 FIFA World Cup
Who is Lionel Messi
What is the parallel universe featured on Stranger Things called
What is The Upside Down
ACW
After Call Work
This popular cloud-based WFM solution, acquired by Ultimate Software in 2020, is known for its AI-driven tools for payroll, scheduling, and employee engagement
What is UKG Pro(formely UltiPro)
This role ensures the smooth integration, maintenance, and optimization of workforce management software, often collaborating with HR and IT Departments
What is a WFM Systems Administrator