Quality Standards
What is providing for the welfare of guests and staff and maintaining their peace of mind?
Safety
Place these categories in order of how they should be shelved: letters, special characters, and numerals.
1st: Special Characters (#,$,*,%,+,.)
2nd: Numerals
3rd: Letters (including numbers written as words)
Can we book guests an appointment for passports?
No, they must book their own appointment through our website, friscolibrary.com/passport
At what locations are our lockers located?
At the FAC (Frisco Athletic Center) and Connection (inside the mall by our passport office).
If a book comes in with no tags from any library and does not check in with workflows, what is it?
A donation.
What is providing the smoothest operations possible?
Efficiency
What comes before something?
Nothing
How do I get to the passport office?
It is inside the Stonebriar Mall, don't tell them to go through the Hyatt Hotel. They can go through the second floor of Nordstrom. From there, they go to the food court and follow the hallway behind the carousel and bathrooms.
How many days does a guest have to pick up their hold from a locker?
3 days.
What do we do if a wrong library book comes in?
We try to check it in first to make sure it's not an ILL, and then we log it in the wrong library log and put it on the correct section of the wrong library cart.
What is treating each guest and staff member as an individual and respecting diversity?
Courtesy
Where do you shelve single books by an author who also has a series?
Before their series.
When do we call guests if working in the backroom?
When a guest turns in a movie or audiobook without a disc inside or when they return a backpack or maker kit with something missing.
What extra tasks does the Mall locker include compared to the FAC locker?
When doing the mall locker, we need to also pick up the deposit and transmittals from the passport office from the night before. Only passport agents can do this.
What do we do with a Frisco library book that's not in catalog?
We attach a damage assessment sticky note to the item and circle not in catalog before putting it on the weed cart.
What is connecting guests, staff, place and library services to create exceptional results?
Enrichment
What movie series are sorted alphabetically by title and not by #?
The Harry Potter and Star Wars movies.
How can guests pay bills online?
They can go to friscolibrary.com and login or login to their Frisco Library app to access their bills. From there, they're taken to a separate website to actually pay for their bills.
How much does a City of Frisco employee pay for an FAC membership?
Nothing, it's FREE!
What 4 items do we check out to REFSTAFF if there's a problem?
Maker Kits, Travel Backpacks, Cake Pans and Ukeleles.
What is the Frisco Public Library mission statement?
Inspiring intellect, curiosity, and imagination.
What comes first? 'Barbie: I can be a Zoo Vet' or 'Barbie Loves Pets'?
Barbie Loves Pets because we only include Barbie if it is part of the title.
How do we transfer calls?
Hit the transfer button, input the extension you're trying to reach, then hit the transfer button again. This can't be done if the call is on hold.
When a guest account is blocked, how many times do we contact them before we cancel their locker hold?
3 times: on the 2nd, 4th, and 6th day. On the 7th day we remove their hold.
If a book repeatedly falls in the exception bin and workflows shows that the item is checked in, what could be the problem?
It's cover could be too shiny. Try opening the book so that the RFID tag is face down on the AMH so it can better read it.