GSS
This is the ITR goal for the month of August in the year 2025
What is "80"
This is the first thing that you do at the beginning of every shift
What is "Communicate with previous shift and catch up on all missed passdowns"
You check this before you extend any reservations
What is " the availability screen"
These 2 amenities come out at 3pm
What are "wine and lavender cart"
This Marriott elite level gets "Your24" that allows them to checkout 24hours from whenever they checked in as long as it is approved by the GM prior to their arrival
What is "Ambassador elite"
This is the section of your passdown that you use to report to show how many wow moments you created for guests during your shift
What is "5 guest of the day"
When taking advanced deposits for a sold out night, you take this amount only
first nights room AND tax
(unless its a prepaid with a number in the rate, then you take all nights room and tax. Never take inch!)
When you are checking in a share reservation, you check this one in first
What is "The one with the rate"
These are the amenity hours on friday
Breakfast: 6:30-10am
Bar: 4pm-12am
Kitchen: 4pm- 11pm
This is the letter on mobile dashboard that lets us know that a guest has been verified by Marriott and we can fully check them in
What is "M"
This is the email that gets sent out every week to track each agent's 9s and 10s: also the name of our bulletin board
What is " a sky full of 10s"
This is the log that we use after people check-in to ensure that we catch any problems before they become one
What is "Post check-in log"
This is the charge code that we use to charge the $75 late checkout fee
What is "ZO"
This is the time that our shower steamers go back into the closet
What is "9am"
The highest 3 bonvoy tiers receive this at check-in
What is "Welcome gift"
This is the name of the msg application that we use to check our scores
What is "guest voice"
When it is the day before a sold out night, we do these 2 things
What are " take deposits and email declines"
This is the name of the report that we use to know what stay overs we have
What is " duplicate name report"
At this time, Starbucks is open on Fridays
What is "5:30am"
This is the number of enrollments we should be hitting each month
what is "150"
This is the member tier that gets handwritten amenity cards upon arrival
What is "Ambassador elite"
This is the name of the report that each shift completes to charge prepaid reservations
What is "Q45"
This is the name of the process that is done every night that rolls the system over to the next day and post all charges
What is "Audit"
These are 2 amenities that we provide if guest request them and only upon that request
What are "slippers and robes"
This is the amount of cases each agent is responsible for making
What is "4 cases each"