Salesforce/Wave
The day of the month automatic billing comes out
what is the 25th of every month?
A parent asked for an evaluation
-Check the eval week
-Check when the last time they got one
- If DS is available give them PRE
-If it is DSE week, they will already have an eval.
A parent got billed $210 instead of $168
What is a 5th week in the month?
-Let them know our WD policy and guide them to put it in online or in person through a form.
you have completed call 4 for a lead
What is assign a task or closed loss
Makeuptokens can/cannot be used while a member is unenrolled.
Cannot
A parent comes to the front upset that their swimmer is sitting on the wall ( On the fish on the edge of the pool)
For safety reasons the swimmer has been placed on the age. This does not mean they lose their turn or in trouble.
What would you do if a parent is upset about their swimmer progress?
Walk the parent through their most recent eval, point out what they need to work on and remind them they can have a PRE.
4
A swimmer graduates from pro 2 to swim force. What are next steps
Trial in swim force using a token, explain price difference
you have completed call 4 for a lead
What is assign a task or closed loss
On ICP you see a gift card was purchased online, where does this money go and who does it belong to?
-Goes to the gift certificate acc and need to call the buyer to confirm a recipient.
A mini parent asks why they "do the same thing" every class and why their are more toys in that lane than the others.
-Repetition is good for that age
-Science of swimplay