Duties of the Front Desk
What type of service would a client receive when they are just dropping off documents, picking up mail and/or EBT card pick up?
What is Express desk?
T/F - You can open client's mail in order to document the check number on their cash assistance check?
What is False?
What is the year that Governor Peterson signed executive order No. 64 creating State Service Centers?
A. 1964
B. 1996
C. 1972
D. 1985
What is C. 1972?
In the Matrix, does Neo take the blue pill or the red pill?
What is the red pill?
Who was the first President?
Who is George Washington?
What is the first thing you do when receiving documents from a client?
What is screening the document to ensure the information is correct and appropriate for case processing?
T/F - An authorized representative that is listed on the case can pick up mail and/or checks for the client.
What is True?
In what year was the Affordable Care Act (ACA) was signed into law?
A. 2005
B. 2007
C. 2010
D. 2015
What is C. 2010?
When having any type of interaction with a client, what log do you add the client's information to?
What is the Front Desk Log?
Which Island in New York was the entry point for Millions of Immigrants?
What is Ellis Island?
If a client is coming in to apply, complete a renewal, speak to a staff member about their case, ask a question, etc?
What is the Service Desk?
T/F- Front desk staff CAN conduct an interactive interview for renewals.
What is false?
What year did the first food stamp program was started as a response to the Great Depression?
A. 1929
B. 1922
C. 1939
D. 1942
What is C. 1939?
What are the 5-pilot State Service Center sites for FDE?
North East, Appoquinimink, Williams, Laurel Milford State Service Center
What US State us the most National Parks?
What is California?
Who issues the 105 for the client?
Who are the case managers?
T/F - Periodic Reports are required for all benefits.
What is false?
In what year did DSS and SSC merge?
What is 2024?
Which U.S President was inaugurated in January 1993?
Who is Bill Clinton?
Where is the Headquarters of the United Nations in the US?
What is New York City?
What renewal does the front-end staff must date stamp before giving it to the client?
What is a Medicaid Renewal?
T/F- All clients receive a MCI when they are born in Delaware.
What is True?
What is the name of the program that SSC provides emergency financial assistance for rent, utilities, emergency shelter, and other critical needs is provided for low-income persons by bringing together resources from faith bases and non-profit organization?
What is the Community Resource Assistance Serivces program/ CRASP?
What is a group of crows called?
What is a murder?
Which State was the last join the Union?
What is Hawaii?