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Registration Best Practices
Registration Best Practices Continued...
Insurance Tips
FD Flow
Help
100
When checking in this type of patient you will verify ALL existing infor, except SSN (verify SSN only if duplicated) AND obtain accurate and complete info for all blank fields (including SSN)
What is New Patients to Facility/Intermountain?
100
If a patient does not have insurance this program will be offered.
What is FA or Financial Assistance?
100
Click here to view expired insurance policies for your patient
What is S for Show Clear/Deleted FSC's? This is found in insurance manager in the action codes at the bottom of the screen
100
The very first step in the check process.
What is Arrive the patient?
100
If you have questions about a field in Centricity Business you can click on this online resource.
What is the Help button in Centricity Business?
200
When a this type of patient is checking in at the Front Desk verify Guarantor's information; Patient address, phone numbers and DOB; Employer/Emergency contact name and phone numbers. Obtain accurate and complete infor for all blank fields
What is an Establishes Patient at your facility
200
An insurance card does not need to be copied or scanned if the eligibility status is _________
What is active?
200
When using the Determinator you will always look a carrier up by this first if it is located on the card
What is mail claims to address?
200
Before updating any patient information the name and this identifying information should be verified.
What is DOB?
200
Help your co-worker has just asked you to login for them because they don't have Front Desk in their VTB yet. You answer is
What is No?
300
True or False: You should change go to the record of the dependent child to change when the child lives with both parents and the family group moves.
What is False? If the relationship to guarantor is NOT self you must go to the Guarantors record to update the address, city, state, zip and home phone number
300
Before registering a brand new patient in the system these lookups MUST be used.
What is Telephone search, SSN search, Partial Name w/ Yr of Birth search, and Soundex search?
300
If there is no address on the card for blue cross blue shield carrier you will then try this in the keywords field of determinator.
What is Blue [State]?
300
After you verify Arrive the patient you should look at this field to see if the patients insurance is requires eligbility
What is the 'E' column in Appointment Manager?
300
You have questions about how to Register a new BABY you look the policy up by clicking this tab and going to
What is Tools and MG Policies and Procedures?
400
A patient's electronic medical record has two patients information. The patient was selected incorrectly and the wrong patient's information (i.e. address, phone, employer, ER Contact, etc) typed over the existing patients information
What is a tromp? To avoid tromps: if something changes on the patient's record verify ALL fields to be sure you have the correct patient before saving.
400
The flag for Opt Out or Don't Call can be found in this screen?
What is Registration?
400
If you have exhausted all of your search options when looking for a carrier in the determinator you will enter this in the keywords to add the carrier.
What is OVER or TEMP? Remember: When you override the system to add a carrier to the TEMP fsc claims will not drop for this carrier until you send in your New Carrier Request form and the new carrier is approved.
400
To view eligibility results through the insurance manager (i.e. the check in button) you will highlight the carrier and click on ______ which will take you to the eligibility request list. You will then click on ________ to view the results of the request.
What is 'L' Elig List and Results?
400
Before Calling Front Line Support at 1-800-442-4556 you should always ask this person
What is the expert user for your clinic?
500
You forget to ask the patient if they would like to sign a DRA form while they are in the clinic. You should enter what in the S/D/R field of the DRA screen?
What is nothing? If you forget to ask the patient DO NOT record a D for declined.
500
Name one of the five things that must be done at the end of every day.
What is... - Exit Batch - Ensure all appts are arrived or No-showed - Work My Eligibility Request List - Work Registration TES edits - Work Registration Audit report
500
The first person to find the New Carrier Request form online and raise their hand will win these points
What is I found it? :)
500
*****************DAILY DOUBLE******************* When taking a payment on account for a patient who does not have a visit today this HTB should be selected. To see only balances for S (self) and FC (finance charges) this Filter should be used.
What is the Payment on Account TAB? What is the FIFO filter?
500
You should always complete the yellow CB Troubleshooting card before you call ___________ when you are getting an error message or frozen screen.
What is Front Line Support?