New Person Checklist
What are the qualifications for getting the 10% discount on the monthly membership?
student, military, first responder, educator
What types of relationships constitute family memberships?
siblings, parent/children, spouses/partners ie. immediate family members
What should be the last load of laundry running at the end of the night for closing?
What places are clients allowed to park?
Street, parking lot, Crunch NOT EXCEL
What is the cap for family memberships?
$475
What must you state before someone is changing card information on the phone?
our calls are recorded for training purposes
How many grey towels fit folded in a basket for the bathroom COMFORTABLY?
24
What martial art did Amal do BEFORE jiu jitsu?
Thai boxing
What is required to finish a profile?
commission logs, birthday, photo, client ID, belts
Two people need gear under the same account, one person needs gi pants and shin guards, the other wants a full gi and gloves and wraps. How much do you charge for the rentals (total)?
$3+$3+$5+$5=$16
Name all the closing tasks on an ideal night
cash box in rental room, laundry (whites started, clean put away), rental room (everything sprayed and put away), turn off outside lights, turn off open sign, lock front doors, lock rental room, get dirty laundry from bathrooms and kb room, restart computers
What is Eliot's fight name and what his fight record?
Eliot the Fire Marshall
10 W - 4 L
How do you set up a child's account for membership?
sell it under the parent, TRANSFER over to child, sign membership agreement, logs are under parent
Someone gets injured on the mat that is not life threatening but more than just a little strain. What must be done after everyone is checked in on?
Incident report - details like who watched it, coaches, other members and description of the injury on the notes section of the account
Name all the opening tasks on an ideal morning
switch laundry, gather laundry, turn on lights, unlock doors, confirmation texts for the next day, stocking, foot baths
What day and year did the UFC premier? Bonus points for location
November 12th, 1993
Denver, CO
What is wrong with this new member account that was sold last night? (see photo)
birthday is wrong, commission is inconsistent (FB and WH) and the commission days are slightly off, and the commission number is incorrect!! we changed prices
Today is March 4th. Jim BillyBob calls and says that he needs to cancel. He was charged today for $225 for jiu jitsu. You send over the email for cancellation but what is his final payment date?
March 4th
What are the three passwords for the email, guest wifi and staff wifi as well as the computer?
FrontDesk1998
2005boulder
amal13easton
etcstaff
What are Sir Matthew Bloss's cat(s) names?
Sanchai and Hiro