Show:
Misc. Property
Billing/Comps
Gift Cards/Packages
Check In/ Check Out
Duetto/Rates
100
What are pool hours?
What is Sunday-Thursday: 6am -12am

Under 18 Allowed: 9am - 9pm?

Friday & Saturday: 6am - 12am
Under 18 Allowed: 9am - 10pm?

100
What are the 2 places you can check comp dollar balance?
What is the micros machine and in Opera under 'Player Stats'?
100
What is the difference between the Gas & Gamble and Play & Stay package?
What is a $50 gas card?

*Both packages have $25 food credit per person and $50 premium play per person*
100
When don't we swipe the guests credit card?
What is when the room is complimentary?
100
How many promotional rates are allowed each week per loyalty card holder?
What is 3 days per week?
200
What 2 spots will the shuttle bus pick up from?
What is the conference center entrance and the main casino entrance?
200
What balance of comps MUST remain after the guest uses their comps?
What is a minimum of $1?
200
What 2 places do you needs to redeem a gift card?
What is the billing screen and the Micros machine?
200
Can you tell a guest their room number while preregistering them?
What is no?


*We never guarantee room number or placement. We can only issue the room number when the guest checks in officially and receives keys*

200

Can we switch the guests rates if the new rate through duetto is cheaper when they check in?

What is no?

*Guests are locked into whatever rate they secure at the time of booking.*

300
What time does Legends close?
What is never? 


*Legends is open 24 hours*

300
When can you redeem comp points?
What is after check in?

*Comps can only be redeemed once the guest is checked in. Can not pull for multiple nights*

300
If a guest calls in requesting a Sweetheart Package what do you do?
What is transfer the guest to concierge?

*Package add-ons like the Sweetheart, Fiesta and the Birthday package must be booked by the concierge*

300
How do you decide what elevator the guest should use to get to their room?
What is rooms ending in a number above 068 go to the South and below 067 go to the North?
300
Can we switch rates when the guest is checking in?
What is no?


*Guests are locked into whatever rate they secure at the time of booking*

400
What 2 phone numbers do we call when walking with a bank?
What is,

55325 - Hotel Monitor Room

55225 - Surveillance?

400
When receiving a check for a future stay where will you post it?
What is the billing screen?
400
What are the 2 types of gift cards we offer and their differences?
What is a Bronze outlet & amenity gift card and a green cash gift card. Both gift cards are redeemable across the Soaring Eagle property, but the green card is the only one redeemable for cash?

*Guests redeem cash from the green gift cards at the cashier along the right hand side of the casino floor*
400
What steps do we take to make a guest NRG? (Non Registered Guest)
What is add an NRG alert, call PBX (dial '0' on the phone) and add a comment that you called?
400
If a guest is PC4 and wants 2 rooms for the same night, what rates can they book under?
What is ONE rate at their PC4 discount and Rack/AAA/AARP for the 2nd room?
500
What do you do when a guest calls about a light bulb not working? 
What is verify the nonworking light bulb, then call maintenance?


*IF the guest says it is the tall lamp in the back of the room, they may want to try the switch at the front of the room by the door*

500
Why do we want to have specific dates when setting up routing?
What is if a guest is staying multiple nights and the dates are not routed for the correct day we may charge the guest incorrect amounts causing a guest failure?
500
If you have a guest booked into a one night stay with a 3 person Gas & Gamble package what components are issued? 
What is,
(3) $50 premium play voucher
(1) $50 food card & (1) $25 food card
(1) Exxon/Mobil gas card?

 *Guest is given a one person and two person package - One of the gas cards will be removed*

500
What steps are taken to refund a guest their cash deposit?
What is in the billing screen post a PAID/8000 code for the refuned amount and fill out a Paid Out slip that is signed by the guest?
500
Can we move a guest who booked on booking.com from a FCNQN to a DJBQN?
What is no?


*Booking.com reservations can not be altered once reserved, unless the change is made directly though booking.com.*