The School
True or False?
Green Roster Discrepancy Forms get placed in Jessica's mailbox at the end of each night.
FALSE!
Teaching Artists bring the green Roster Discrepancy Forms to the Front Desk, where they are left in the green folder for Rachel to retrieve regularly.
Where can I find the dates for the next Workshop cycle?
The dates of the next Workshop cycle are listed on the printed monthly adult class calendars. The next cycle is September 10-October 20.
Other Answers:
- In MindBody, under the Workshops & Intensives tab (sometimes this only shows the dates of the current cycle and the next cycle is hidden).
- On the MMDG website, under Adult Classes & Workshops (sometimes this only shows the dates of the current cycle)
Jay-Z wants to book last minute space for Studio C 5:30-6:30pm. The space is still available and Jay-Z has renter with us recently. What is most important to inform Jay Z before you confirm his last minute rental?
We have a 7-day cancellation policy and since his rental is within the 7 days he will not have the option to cancel this space without charge.
What year did the Dance Center open its doors?
The Dance Center opened in 2001.
We broke ground in 1999.
Which of these things are an unwritten rule of the office? (multiple answers)
A. no chewing gum
B. no perfume
C. no bright color shoes
D. no crinkling plastic bags
E. no whistling
B and D
What are the steps to registering a child for class and paying with cash? Please demonstrate on the screen.
In OutBound:
- Select "Point of Sale" as the payment type
In CounterPoint:
- Open at $0
- Select your drawer (1 or 2)
- Click "School Tuition Payments"
- Click "Reservations"
- Select the name you just registered and click "Import"
- Be sure to close your drawer before the end of your shift!!!
DOUBLE JEOPARDY!!! 400 PTS!!!
Can all BAM employees take our BAM Masterclasses for free? How do they register?
BAM employees DO NOT take BAM Masterclasses for free.
BAM employees DO receive our DBAA rate ($2 off) when they register for any class, including BAM Masterclasses. They must show their BAM ID and should register in advance to reserve their slot.
What steps does the Front Desk Staff need to take to ensure a renter can make a payment prior to rehearsal?
Step 1: Open the renter's account in EMS
Step 2: Select the "Reminders" tab
Step 3: Click "New"
Step 4: Click "Payment Type"
Step 5: Adjust the due date to the day of the month the renter is booking.
Step 6: click "Okay"
In which studio(s) are heels allowed?
All heels are allowed in Studio D.
Character shoes are allowed in any studio.
What are 3 pieces of information that you can provide to a prospective Wellness Center practitioner? (several possible answers)
Possible Answers:
- Practitioners are highly vetted and rent space in the Wellness Center from us for their practice.
- Practitioners are not MMDG employees.
- Practitioners receive discounts on classes ($2 off) and programming at the Dance Center, and their photo, bio, and contact information on the MMDG website.
- Contact Elise with all inquiries.
What are the steps to printing a roster from OutBound?
- Select the class from the "Schedule" drop-down
- Select the start date (highlighted) from the calendar
- The roster appears. Select "Participant Check-In" from the Activity Count drop down
- Click Go (print from here!)
What should you do if a teacher does not show up to teach an adult class? Where can you double check that you have taken all the right steps?
Last-Minute Class Cancellations (in MindBody)
1. Select: Tag New
2. Go to: Reports - Clients - Mailing Lists
3. Select box for: Tagged clients only (14).
4. Click Generate.
5. Copy and paste all the information into an email to Jessica (jessica.pearson@mmdg.org)
6. Cancel the class in MindBody:
7. Class takers will always receive the class back on their MindBody account. If it is a last-minute no-show, put an additional free class on each participant’s account.
8. If you do not have time to add these additional classes, email Jessica to do it the following day.
9. Participants on the waitlist do not receive an additional free class on their accounts, because they would know before 15 minutes have gone by if they were to be put on the roster.
**All steps are in the Front Desk Manual**
DOUBLE JEOPARDY!!! 600PTS!!!
It is 8:00pm and you noticed Dominique Terrell's Dance Company did not pay for their rental in the morning. You think they might be a rental that pays at the end of the month but are not sure. How can you double check this company pays at the end of the month or was just a missed payment?
You can view Annie's comments for renters who pay at the end of the month in the Billing Worksheet under "Billing Reference"
It's Parent Observation Day! There are double the amount of parents in attendance than expected, and the barres need to be removed from Studio C in order to fit enough chairs (last minute). What should the Front Desk communicate with Facilities?
A. "We need Barres removed from Studio C"
B. "It's Parent Observation Day and we have more students then expected. Can you please remove the barres from Studio C so we can add more chairs?"
C. "Are you available to move barres out of Studio C for Parent Observations?"
D. "Education need help in Studio C"
B
When is the next Open House? Will there be free classes for adults??
The next Open House is on Saturday, September 8 from 9am-4pm. It is geared entirely toward Children & Teens.
There WILL be free classes for Children & Teens. There WILL NOT be free classes for adults.
What is Audition Prep? Who is this class geared toward, and what is the class capacity?
Semi-private coaching sessions for students preparing to audition for performing arts high schools, college and university dance departments, and intensive training programs. Students will focus on movement retention and performance technique and quality, while learning best practices and audition tips.
Limited to 6 students per class. For Solo Coaching, dancers must come prepared with solo material. Individuals who want private lessons or choreography for a solo, please use our Private Request Form.
How much money does Finance prepare in advance for each Teacher Payout?
1. Ismael
2. Mouminatou
3. Pat Hall
1. Ismael: $150 (receives $9 per head)
2. Mouminatou: $150 (receives $9 per head)
3. Pat Hall: $240 per class.
Jenny from the Block heard about our Early Bird Special. She wants to book 9-10am in Cole, even though it is available from 8-10am. What will she be charged?
Jenny will be charged the regular rate for the space. Unless she is a subsidized renter, it makes more for her to book the full 2 hours.
Which of these groups/people rented space at the Dance Center within the last year? (multiple answers)
1. Jussie Smollett
2. Spike Lee
3. Isabella Rossellini
4. Donald Glover
5. Sonya Tayeh
6. JaQuel Knight & Chris Grant (Single Ladies)
HAVE Rented:
2. Spike Lee
5. Sonya Tayeh
HAVE NOT Rented:
1. Jussie Smollett
4. Donald Glover
6. JaQuel Knight & Chris Grant (Single Ladies)
What is the difference between Dance for PD, Dance for PD Pro, and PD Movement Lab?
Dance for PD is the flagship class/program, designed for all people with PD. Classes focus on: Modern, Ballet, Jazz, Tap, Folk, Improv, MM Rep.
Dance for PD Pro is designed for working professionals or those seeking a more rigorous physical experience. Classes focus on Ballet, Modern and Tap, and include a standing warm up, standing barre, and travelling steps.
PD Movement Lab is taught by Pam Quinn, and incorporates rhythm and imagery that enable movement for real-life situations (elevators, crowds, home, outside). Classes focus on function and physical expression.
Becky is 12 years old and is taking Level 4 Ballet class. When can she enroll in Pointe?
- Must be age 12+
- Must be currently enrolled in a ballet class at the Dance Center
- Invitation only: ballet teacher must refer them
Harry Potter signed up for Kukuwa via ClassPass, but does not appear on the MindBody roster. He has his email confirmation from ClassPass that confirms he signed up in advance.
How do you add him to the Kukuwa class in MindBody?
Sign Harry into Kukuwa and use ClassPass to pay:
1. Make a MindBody account for Harry if he does not already have one.
2. Click into the Kukuwa roster
3. Select "Buy"
4. "Adult Drop-In and Class Cards"
5. "Adult Single Session"
6. "Add Item"
7. Select "ClassPass" as the payment method
8. Click "Save"
What is the Virtual Terminal used for?
(duh duh duhhhhhh)
The Virtual Terminal is used for renters who would like to pay for their space with a different credit card then the one we have on file.
What are 5 things a Work/Study look for during their building walk-through?
1. If pianos have been moved inside any of the studios.
2. Spills
3. Food and drink inside the studios
4. Unsupervised children
5. Music volume
6. Crowds of people in small hallway or lounge
7. Burning incense
8. Smoke/Fire
9. Any major injuries that may be taking place or front desk should be made aware of
10. Check Flyers throughout the building
11. Check flyer inventory in the basement
Which of these people is NOT an MMDG Board Member?
A. Sarah McMillan
B. Judith Fishman
C. Ellen Offner
D. Helen Meyer
A. Sarah McMillan