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Method of Payment
Reservations
Misc
Check In/Check Out
Procedures
iPrefer
100
When Placing a Guest on Queue, you must retrieve a Phone Number and (BLANK)
A Debit or Credit Card
100
How much is the Pet Policy and do we allow Cats?
$50 Per Day and No! We are Dog Friendly, not Pet Friendly. No Cats, Lizards, or Birds.
100
What does PBX Stand For?
Private Branch Exchange
100

Who finalizes the Due Outs Everyday.

PBX

100
What are the 2 Categories of iPrefer Members?
Insiders and Elites
200
When Opera Asks "Do you want to Authorize Payment" when placing a guest on Queue, you say (BLANK)
No! Only Authorize at check in. Otherwise it will Authorize Twice.
200
You should always add this to the Rate Chosen in the upper right corner.
Company Name. Example, ASR-Alumni Student Rate.
200
4,895 is the combined Sq Footage of what Ballroom
Park Avenue 1-5
200
What should you do if a guest is trying to check into a room and their name is not on the reservation?
Play Detective. Call the number on file and ask that guest to verify information on the reservation (Last 4 of the CC on file, street address, etc) and that the guest is allowed in the room. Once Verified, make sure you add accompanying name.
200
How Many Points must you have in order to become an Elite Member?
50,000+
300
True or False-The process for a Debit Card is the Same as a Credit Card.
FALSE! You must pre charge a debit card, otherwise, it will charge twice.
300
When making a reservation, what are the 4 pieces of information that we need in order to complete the guests' profile?
Email, Phone Number, Address, and Credit Card.
300
We have 51 of these in the Hotel
Classic King Rooms
300
If someone is checking in with a Gift Certificate from Sales, how do you proceed?
Change the rate code to comp and place the GC number on the Comments line.
300
$1 spent equals how many points?
10 points per $1 spent on Room Charges Only
400
When paying with Cash, you must take (Blank)
Full Room and Tax plus $100 for incidentals
400
True or False. You can cancel, change, or refund rate code MEREXR?
FALSE!!!!! This is Pre Paid and the guest has paid Expedia, not us.
400
You can find these in PBX, Front Desk, and Reservations and should be utilized every day.
Checklists
400
Our Guest Welcome Reception Takes Place on what days, where in the hotel, and at what time?
Tuesday, Wednesday and Thursday, in the library and at 5pm. (Always inform our guests upon check in)
400
All iPrefer Guests Receive Blank, Blank, and Blank
Priority Early Check In, Late Check Out, and Upgrade if Possible. All are based upon availability
500
Before issuing keys to a room, you should wait for this to be approved.
Credit Card Authorization
500

The Shopping Escape Package includes what?

Includes Special Offers on Park Ave, VIP Transportation to The Mall at Millenia, luxury boutique champagne experiences & a $100 Gift Card to Capital Grille. Based Upon Availability; Please contact our Concierge 48 business hours in advance to schedule transportation to/from the mall.

500

In order for this to be sent out and returned in the same day, it must be sent by 8:30am or 9am

Dry Cleaning.

500
What are the Procedures for checking in a guest with a dog?
Assign a Pet Friendly Room, Have the Guest Sign the Pet Agreement, Give Doggie Bag, Alert Inn Keeping.
500
What are the additional perks of an Elite Member?
A Welcome Amenity and 15 points per $1