Core Values
How many core values do we have?
7
What is the first thing you offer a parent when getting them enrolled?
Tour
How much are group lessons for one day a week?
$88
If someone is to put in their drop how many days in advance do they need to let us know?
30 days
Who is the owner of Aquatots MI
Annette Tomina
Finish this statement "affirm each others strengths and ___ each others weakness"
Protect
When enrolling a new student what are inputting in the parents account?
First/last name, phone number, email, address, and referral source
What is the difference between semi private and private lesson classes?
Class ratio and price
semi private is 2:1 $130
Private is 1:1 $192
What are some ways we try and save a drop?
Playdate, Stay connected, Future Enroll, changing days/time/instructors
How many AT are in Michigan
8
Which core value? "Can you teach me how you did that?"
Extend Grace to those who are teachable
What is the closing sentence you say to a parent after the tour when scheduling for classes?
We are open 7 days a week you can swim all 7 if you'd like we recommend two days a week thats where you'll see the best progression.
Fast track is 8 classes booked through a two week period. $155
If a family decides they don't want to drop anymore what do you have to do in the system?
Make sure the tie is still open reenroll them resell reg fee and pass/plan take out drop notes.
Who was Aquatots MI first employee?
Karen Jaboro
Which core value " A family show up for class and they're not on the rolls"
Choose relationships over profits
Why would you offer an evaluation?
If the parents are unsure about what their child swim experience, wants to talk to other parent, or is a snap.
How do you charge for Adult lessons by class or month?
Both
Ways you can save a drop?
Already invested time and money, regression, Times aren't working out we can fix them, the weather we have a heated pool and blow dryers.
2012
Finish this core value "Seek first to try to understand others, _________________"
Before trying to be understood
What is the price difference between first child and second child if one kid is in swim team and the other is in group lessons?
$18
Who is allowed to put students into swim team?
Management and/or instructors
If somebody is upset with child's progression what can we do?
Playdates (check account), fast track, different instructor, swim multiple days a week instead of one.
What number are we in the franchise?
12th