Front Desk Meeting

Marriott History

100

Marriott was founded in this year?

1927

200

Marriott acquired this international hotel company in 2016?

Starwood Hotels and Resorts

300

Why do we carry ONLY Pepsi products?

Pepsi helped Marriott with a loan to start the company

400

Where was the FairField Farm located

Blue Ridge Mountains

500

Marriott wasn't always a hotel company, It was originally this?

The Hot Shoppe Root Beer Stand

Fairfield

100

The Fairfield Inn Brand was founded?

1987

200

The first Fairfield Inn opened in this city?

Atlanta, Georgia

300

The Fairfield Brand is named after this?

Fairfield Farm

400

The origination FairField partners with Octobers rally to serve.  

What is Habit for Humanity

500

What are our core values?

Seamless, Trusted, and optimistic

All About Our Guests

100

Fairfield's Inn target guest?

What are "Momentum Seekers" 

200

L.E.A.R.N

Listen

Empathize

Apologize

Respond

Notify

300

Who gets a 2pm checkout?

Platinum and above. Gold gets 2pm based on availability

400

Platinum, Titanium, Ambassador Elite members receive this gift? 

500 Bonus points or Market item

500

This person has the power to help a guest, fix their problems and create Raving Fairfield fans.

who is me

Hotel

100

We opened on this day?

october 4th

200

King, King Suites, King Water view, Double Queen Bed

Types of rooms we offer.

300

List 5 signs of human trafficking?

verbal or physical abuse, restricted or controlled communication, fearful, anxious, poor hygiene, malnourishment.

400

24/7 are hours for what amenity we offer at our Hotel?

Market, Business Center, Fitness Center

500

Fairfield's 100% Guarentee

What is "You are our number 1 priority, We promise you will be satisfied, or we will make it right. That is our commitment to you"

B.S.A

100

15/5 Rule, warm welcome/greeting, provided good posture, smile, eye contact, attentive listening maintained throughout the interaction with using guest name several times during check in, well groomed and wearing proper name tag with correct logo.

What is BSA check-in standard

200

Acknowledge that they are a mobile guest convey a sense of "weve been expecting you" "thank you for using mobile check-in" verbally confirm check-in with last 4 digits of credit card. 

BSA Mobile check-in standards

300

What does BSA stand for?

Brand Standard Audit

400

What is the FIRST thing the inspector looks for as they approach the desk?

Agent is visible and with name tag

500

3 Pin points about OUR property

Offered at check-in