The name of the Membership Program
What is Marriott Bonvoy or Bonvoy?
Hours of Operation for:
Bar
Pool Hours
Fitness Center
What is Monday- Thursday 5pm-10pm and Friday and Saturday 5pm-Midnight
Pool 6AM-10PM
Fitness 24 Hours
Number of times to use the guest's name
What is 3?
The amount of tiers in the membership program.
What are basic, silver, gold, platinum, titanium and ambassador member?
Local Area and Attractions
Answers May Vary
What is FOSSE?
Benefits of the membership program.
What is Free-Wifi, mobile-check-in, member rates, mobile chat and mobile key?
Age of the Springhill Suites
What is 7 years old?
Marsha Code
What is ISPCP?
Late checkout of 4pm
Who are Platinum, Titanium and Ambassador members?
Breakfast items offered
Answers May Vary
L.E.A.R.N. model and what each letter stands for
What is Listen, Empathize, Apologize, Resolve, and Notify?
Benefits of a silver member
What are 10% bonus on stays, reservation guarantee, priority late checkout, member rates, free wifi, mobile check-in and mobile key?
Intent to Recommend Score
what is 65.1?
The red zone BSA Threshold for Marriott Select Brands
What is below 65?