Marriott Elite Program
Springhill Suites
DLZ Training
100

The name of the Membership Program

What is Marriott Bonvoy or Bonvoy?

100

Hours of Operation for:

Bar 

Pool Hours 

Fitness Center 

What is Monday- Thursday 5pm-10pm and Friday and Saturday 5pm-Midnight 

Pool 6AM-10PM

Fitness 24 Hours 

100

Number of times to use the guest's name 

What is 3?

200

The amount of tiers in the membership program.

What are basic, silver, gold, platinum, titanium and ambassador member?

200

Local Area and Attractions 

Answers May Vary 

200
PMS system 

What is FOSSE?

300

Benefits of the membership program. 

What is Free-Wifi, mobile-check-in, member rates, mobile chat and mobile key?

300

Age of the Springhill Suites 

What is 7 years old?

300

Marsha Code

What is ISPCP?

400

Late checkout of 4pm 

Who are Platinum, Titanium and Ambassador members?

400

Breakfast items offered 

Answers May Vary

400

L.E.A.R.N. model and what each letter stands for 

What is Listen, Empathize, Apologize, Resolve, and Notify?

500

Benefits of a silver member 

What are 10% bonus on stays, reservation guarantee, priority late checkout, member rates, free wifi, mobile check-in and mobile key?

500

Intent to Recommend Score 

what is 65.1?

500

The red zone BSA Threshold for Marriott Select Brands 

What is below 65?