Bonvoy Elite Benefits
Platinum, Titanium, and Ambassadors all get this perk.
what is 4pm late checkout
How many nights to earn Gold status?
25 nights
HO is for hospitality Charge, and we use this code when we do a service recovery and we give guest the free drink/entree voucher.
XF is the code for restaurant rebate, and we use this code to rebate the food the customer didn't like or was posted to his room by mistake.
Who can we issue keys to?
Only to the guest registered to the rooms.
Attendance policy
3 call offs or 3 days tardy will be a Commitment to correct (CTC) and anything after this is a written warning.
2pm late check out, free enhanced wifi, and 250 bonus points at check in
What are Gold elite benefits
How many nights to earn Titanium status?
75 nights
Place 6 housekeeping and maintaince tickets a day on this platform.
GXP.
We need to create 6 tickets a day for housekeeping and maintaince and close them immediately.
What is our uniform?
Business casual attire light blue shirt and Checked dress shirt for men
Black pants flats or dress shoes
We must open this binder at the very start of the shift.
What is the BEO binder
1pm late checkout and 10% bonus points
What are Silver elite benefits.
How many Points per dollar do you get at Springhill suites?
10 points for every dollar spent
We use this every day to plan for todays arrival and request
GXP- GPS guest planning screen
How to process cash security deposit at check in and check out?
Post the amount of cash received with code SD and at checkout post the same amount with the same SD code but negative.
SD $50 at check in
SD $-50 at check out
Being Guest ready?
Standing up when you see a guest approach you and being ready for the guest
An Abassador benifit that lets them stay in the room for 24 Hrs (ex. guest checks in at 9pm they can checkout the next day at 9pm)
*upon Managers approval first
What is my 24
How many points per dollar do guest recieve at Residence Inn
5 points per every dollar spent.
What is the difference between Chipping in a card vs swiping?
Chip provides the most secure payment method and its the only method the bank accepts.
What is the outstanding balance limit for guest when we do the guest ledger?
$1500
Posting room charges Vs Pre-settling
Pre settling creates a new folio for the days you settled and checks it out immediately.
Posting room charges keeps everything in 1 folio
$100 cash and 90,000 points given to Elite guest in this situation
What is walking Platinum elite guest
How to achieve Ambassador status?
100 nights and $20,000 dollars spent on Marriott properties.
This code creates an incidental folio and separates the charges from the main folio.
What is D7
Who do we issue mobile keys to?
Gold and above and only if they have stayed with us in the past.
If the room has had a DND sign for 3 days we must enter or call the guest to make sure the guest is okay
Guest wellness policy