What are you required to bring to work to be in brand standard.
What is a clean and wrinkle free shirt, black or gray pants, black sock, black closed toe shoes and MY NAME TAG!
100
What is the appropriate way to rebate taxes?
What is RT, then the negative amount. If they are already checked out, apply the negative amount to the credit card.
100
What is the amount of days a guest stays when taxes are rebated.
What is 30 nights.
100
What shift is required to print off points balances?
What is NIGHT AUDIT!
200
My amount is $250. What am I?
What is the required incidental amount for a 3rd party reservation.
200
How often can the front desk be in the back?
What is NEVER unless you have a very quick task to complete.
200
What is the cancellation policy?
What is 24hrs, 6pm.
200
What is the person(s) who handles booking long term stays, if available?
What is the SALES TEAM!
200
How often should the market be stocked on your shifts?
What is 2 times during the shift, beginning and end.
300
I am a Master Card
What is the third party single use credit card.
300
What is eSSSence at SHS?
What is Sales, Service, and Style.
300
What is the appropriate way to request time off?
What is putting in the time off request form, and waiting until manager's approval. First come, first serve!
300
What is the dollar amount at which a credit card is run for payment?
What is 750 dollars.
300
Who is the first person to call with a maintenance issue?
What is whoever is on call from maintenance! Check the schedule :)
400
Where should I be located.
What is the 1st floor near the front desk for a 3rd party room location.
400
What is the first way to address an issue that a guest has?
What is an apology!
400
You don't get paid :( We are open 24hrs, 365 days a year.
What is if you call off the day before, the day of, or the day after a holiday?
400
What must be included on the tax exemption form?
What is the folio#, legible full name.
400
What is considered "on time" for your shift?
What is clocking in 5 minutes before your shift.
500
What can you change on my reservation.
What is nothing! Except you must add the CORRECT address, correct phone number, and verify the information on the id matched 100% the information on the reservation and the credit card.
500
What is the brand standard for room cleaning at TPS?
What is a daily refresh, and a weekly full clean.
500
What is the appropriate way to get a shift covered when the schedule is already posted?
What is you must call to find coverage! Let your AGM know, but it is not their responsibility to find coverage!
500
What is the proper way to apply tax exemption to a reservation?
What is tab to payment method, F5, and 9 for room tax. F1 is the magic key!
500
What is the appropriate way to send shift summaries?
What is providing detailed information about guest concerns/complaints/kudos with names and room numbers.