PREP
What are the steps you should take when doing prep and do not see an rx in the chart?
First, check order notes to see if pt is to h/c rx. Second, check faxbox. Thirdly, email scheduling.
When a patient has a “verbal medical history” and “rx needed” pop-up, what should you do once you scanned the order and asked about any changes?
Take out the pop-up.
What are some things to do in your downtime when you are finished with prep and expedite?
Print forms, make packets, clean boards and pens, wipe down lobby, help coworkers if needed, refill supplies.
What is the cut off time for xray walk ins?
4:30pm
How long is an order valid for?
One year
When making notes in patient charts during prep, what should you be checking for before making the note?
Read IVT notes and check the order to make sure exams match and one is on file.
What are the steps to take when a patient was to h/c rx and they forgot it?
Ask if they have anyone at home that can take a photo of it, otherwise call the referring office for a verbal order or to request them to fax it over.
List out the minimum information an order needs in order to be valid.
Patient's name, DOB, phone number, name of exam, ICD-10 code, doctor's signature.
When a patient walks in with an order that is not an XRAY, what should you do?
Create a NEW order for the patient, scan order, let patient know they can call scheduling for an appointment.
What are the steps to take when a patient comes in to pick up their CT contrast? What about one-hour prep patients?
Give patient contrast, explain instructions, and note in the chart that the patient picked up their contrast; call CT for 1 hour prep patients.
What forms do biopsy packets need to include? What is special about thyroid biopsies?
Print out order, ID, insurance, biopsy consent, and demo page; Thyroid biopsies need a thyroid consent instead of a generic biopsy consent.
What information needs to be changed/added to ERAD when a patient is going through workers comp?
AT LEAST change policyholder to "employee", add claim number and DOI, change source to "employment".
What should you do immediately after collecting a patient’s forms?
Check everything is signed and arrive patient.
What is a KUB XRAY?
XRAY Abdomen 1V
What form do we give to a patient who has a callback mammo?
The mammo form labeled "exam questionnaire" that was filled out previously in the patient's chart.
On April 13th, you are doing prep for the 15th. What should you do if IVT says “auth pending”?
Add a sticky note to patient's forms.
When verifying patient’s insurance at check in, what info in ERAD should you be checking?
Make sure policy AND policy number matches and that we have correct policyholder information.
When the operator is not here on Saturdays, whose responsibility is it to answer incoming phone calls?
It is Front Desk's responsibility.
What is the standard number of views for a chest xray? What about for any other xrays?
2V for a chest xray; maximum number of views on all other xrays unless otherwise specified on the order
What should you do with orders that come through the front desk fax?
Create an order and scan in forms to patient's chart.
On January 6th, you are doing add-ons for January 7th. What should you do if IVT says “auth pending”?
Email scheduling to obtain or reschedule patient.
What are the steps to take when a patient checks in late?
Call tech and expedite patient if tech states they are ok to do exam.
Who should you contact when calling out of your shift?
EU: Amy Sisco and Hannah Horner
SR: Darlee Collins and Hannah Horner
What do you do when a patient walks-in for an x-ray under worker’s comp?
See if exams are under $200 rule, obtain as much w/c info as possible.
No matter the shift you are working (opener/mid-shift/closer), what do you need to do at the end of your shift?
Count your cash box and drop your cash deposit.