Elements of Making Connections
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Vocbabulary
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100

What is the 2nd Element for Making Connections?

What is INTUITION 

100

What is a RECEPTIONIST

WHAT IS a person employed in an office or other establishment to answer the telephone, deal with clients, and greet visitors.

100

What is a synonym for Delight?

What is PLEASE, GRATIFY, EXCITE, ENCHANT

100

How can you provide each guest with a guest service GOLD® experience?

What is PERSONALIZE their experience 

100

Do we use quotation marks when providing a price quote to someone?

What is - FALSE

200

What is the short phrase associated with taking the initiative?

WHAT is MAKE THE EFFORT

200
What is an Antonym?

WHAT IS - 

A word or phrase that a word opposite in meaning to

another.

200

TWO synonyms for this word could be genuine and real. What is the term?

What is AUTHENTICITY?

200

What are the seven elements of Golden Opportunities?

Recovery: Turn it Around! · Personalization: Provide an Individualized Experience! · Knowledge: Be in the Know! · Passion: Inspire Others! · Commitment: Be All In!

200

What does the mailman do AND when?

What is DELIVER and ALWAYS

300

What is the FIRST short phrase associated with the first element for Making Connections?

What is KEEP IT REAL

300

Name the term - A word or phrase that means exactly or nearly the same as another word or phrase in the same language.

What is a SYNONYM

300

What are two synonyms for DELIVER?

WHAT IS TAKE, BRING, CARRY, TRANSPORT OR DISTRIBUTE 

300

What does PASSION mean to you?

WHAT IS INDIVIDUALIZED ANSWERS

300

TRUE OR FALSE  - Does SYNONYM mean Opposite and ANTONYM mean Same?

WHAT IS FALSE

400

If I were to "provide a surprise" to a guest. What element am I practicing? 

What is DELIGHT

400

Name the term -  Being true to your personality, values, and spirit, regardless of the pressure that you're under to act otherwise.

What is AUTHENTIC

400

True or False - Seeing it Through is doing what?

WHAT IS DELIVER

400

How can you inspire your colleagues?

WHAT IS INDIVIDUALIZED RESPONSES 

400

True or False - Using empathy could help you understand a customer's feelings better?

What is TRUE 

500

What are the seven elements of Making Connections in order (without the short phrases)

What is: Authenticity, Intuition, Empathy, Champion, Delight, Delivery and Initiative

500

The ability to understand something immediately, without the need for conscious reasoning is defined as ....

What is INTUITION

500

Please provide the audience with three synonyms for BILL

What is an INVOICE, STATEMENT OR TAB

500

How can you personalize a guest experience?

WHAT IS INDIVIDUAL RESPONSES

500

A _____ Service Champion plays an important role in ensuring that our guests leave satisfied.

What is GUEST