The minimum amount of money given at the front desk to operate the cash drawer.
What is $250
100
This is necessary at check in to establish credit with the hotel, cover any damages and charge for any theft.
What is a credit or debit card.
100
The City and State pops up in their proper field when this is entered.
What is the zip code.
100
This room is designed to meet the needs of people with disabilities.
What is an accessible room.
100
Guest who arrive at the lodging property without a reservation.
What is a walk in.
200
These are placed under the drawer and then deposited in the drop safe after the guest leaves the desk to assure that it is secure.
What are large bills ie $50, $100.
200
The three standard shifts that are worked at the front desk.
What are 7am to 3pm, 3pm to 11pm, 11pm to 7am.
200
To check room availability simple depress this key.
What is F4
200
A special rate for government employees, including postal workers, who are traveling and can show official identification during check-in.
What is a Government Rate.
200
Guests who are not checking out that day.
What is a stayover.
300
This President appears on the $5 bill.
Who is Abraham Lincoln.
300
This is the best form of identification that is asked for upon check in to verify a persons true identity.
What is a drivers license.
300
To identify whether a room is clean or dirty one of these two pictures will appear on the room status screen.
What is a vacuum cleaner or flower.
300
A type of guaranteed reservation in which the lodging property has received cash payment in advance for at least one night's lodging.
What is an advance deposit.
300
A reservation voided (canceled) at the guest's request.
What is a cancellation.
400
This is used by guests who prefer to have their payment taken directly from their checking or savings account and is handled just like a credit card.
What is a debit card.
400
These are the two primary types of reservations.
What is a non guaranteed and guaranteed reservation.
400
The guest name is used at least how many times during a conversation.
What is three times.
400
A guest with a reservation who tells the lodging property that he or she expects to arrive after the cut-off hour (usually 6pm).
What is a late arrival.
400
A specific number of rooms set aside for members of a group planning to stay at the lodging property,
What is a block.
500
When handing money back to the guest it is counted this many times.
What is three.
500
This is the process of assigning a guest room and escorting guests and their luggage to that room.
What is rooming the guest.
500
This is the proper greeting when answering the phone, (ANSWER MUST BE EXACT AS ON SCRIPT)
What is, "thank you for calling the Majestic Hotel this is (your name) how may I help you"?
500
The standard (non discount) rate set by management for a specific type of room.
What is the Rack Rate.
500
This refers to rooms, which guests have checked out of, but which housekeeping has not yet cleaned. Front desk won't be able to check anyone into these rooms until they are cleaned.