Property Information
Local Events
Marriott Standards
Amenities
Employees
Pets
100
What are the names of our meeting spaces?
Lighthouse A,B,C; Harbor; Keystone
100
Concours is during this time
March 4-8
100
The 15/5 Rule
Within 15 feet, acknowledge the guest. Within 5 feet, greet the guest
100
This person is responsible for the department that cleans the hot tub.
Who is Bart Smith
100
What type of animals are allowed on property?
Only dogs
200
Springhill has this many rooms total.
What is 134
200
Shrimp Fest is during this time
May 1-3
200
What is this model called
L.E.A.R.N. Model
200
Our pool is heated to this temperature
mid 70s
200
Who is the newest addition to the sales department?
Jennien
200
What animal is allowed on Courtyard?
ADA dogs
300
This is the name of the new F&B PMS system
TOAST
300
When is Amelia Island Dining Month?
September
300
How much in funds are front desk associates authorized to use for service recovery?
The first night stay or up to $250. (Whichever is first).
300
We have this many electric car chargers on property.
What is 5?
300
Who wears a heated scarf?
Ajae
300
How much is the pet fee at SH? What is the pet cleaning fee at Courtyard?
100; 250
400
Springhill has this many balcony rooms.
What is 24
400
When the weather is bad and we are not at fault, which section of the L.E.A.R.N model do we use?
EMPATHIZE
400
What is 5-7PM at the Bistro?
Happy hour!
400
These three employees are the housekeeping supervisors.
Deshawn, Christina, Catina
400
What is the code in FOSSE that indicates a pet will be in the room?
P8
500
What is the parking deck height limit for the upper deck? For the lower deck?
8'4"; 7'2"
500
When is Les DeMerle's Amelia Island Jazz Festival?
October 4-11
500
When do we roll out the red carpet for guests?
When the guest is upset and the hotel is at fault.
500
What kinds of drink are on sale during happy hour?
Well drinks, wine, and beer buckets.
500
How many employees named "Jess" work in the kitchen?
3 or 4
500
What do we need to add to the pet acceptance agreements going forward?
Phone Numbers