BILLING
LIGHTSPEED
GXP
ENROLLMENTS
OTHER
100

WHAT DOES SAC STAND FOR?

WHAT IS SIGN ALL CHARGES

100

WHAT IS THE COLOR OF THE IN-HOUSE RESERVATIONS ON THE DASHBOARD?

WHAT IS BLUE

100

HOW MANY CASES SHOULD EACH AGENT PLACE PER DAY?

WHAT IS 10 CASES PER DAY

100

DO YOU NEED A PHONE NUMBER TO ENROLL A GUEST?

WHAT IS NO

100

WHAT SHOULD YOU DO IF YOU OPEN THE LAST BOX OF ANY SPECIFIC ITEM?

WHAT IS TELL YOUR MANAGER TO ORDER MORE

200
WHAT DOES VCC STAND FOR?

WHAT IS VIRTUAL CREDIT CARD

200

WHAT IS THE COLOR OF THE ARRIVAL RESERVATIONS ON THE DASHBOARD?

WHAT ARE GREEN

200

HOW SHOULD YOU RESPOND IN THE GXP CHATS?

WHAT IS PROFESSIONAL

200

HOW DO YOU ENROLL A GUEST IN MARRIOTT BONVOY MEMBERSHIP PROGRAM?

WHAT IS CLICK 'ENROLL' AND FILL IN PROMPTS

200

WHAT IS AN UPGRADE TO THE QQ ROOM TYPE?

WHAT IS THE DQ ROOM TYPE

300

WHAT FORMULA DO YOU USE TO CALCULATE ROOM AND TAX?

WHAT IS (TOTAL ROOM CHARGE * 1.13) + (TOTAL ROOM CHARGE *.01)

300

WHAT IS THE COLOR OF THE DEPARTURE RESERVATIONS ON THE DASHBOARD?

WHAT ARE RED

300

WHAT DO YOU DO WITH CASES YOU ARE UNABLE TO CLOSE?

WHAT IS CONTACT YOUR MANAGER

300
CAN A MEMBER HAVE MULTIPLE MEMBERSHIPS UNDER ONE EMAIL?

WHAT IS NO

300

WHAT DO YOU ASK FOR WHEN A GUEST NEEDS A COPY OF THEIR ROOM KEY?

WHAT IS A FORM OF IDENTIFICATION

400

WHEN A RESERVATION IS 'SURPESSED', WHAT DOES THIS MEAN?

WHAT IS A PREPAID RESERVATION.

400

WHEN OUR PERCENTAGE IS OVER 100%, WHO DO YOU CALL?

WHAT IS CALL YOUR MANAGER

400
WHO SHOULD YOU NOTIFY TO RESPOND TO SENSITIVE CASES?

WHO IS YOUR MANAGER

400

DO YOU NEED AN EMAIL TO COMPLETE A GUEST'S ENROLLMENT?

WHAT IS YES

400

HOW MUCH ARE A BAG OF CHEETOS AFTER TAX FROM THE MARKET?

HOW MUCH IS $5.41

500

WHAT IS THE ONLY 3RD PARTY THAT IS ALWAYS PREPAID?

WHAT IS PRICELINE/AGODA

500

WHEN DOES A MOBILE KEY GET ISSUED?

WHEN IS AFTER CHECK-IN AND THE GUEST REQUESTS A MOBILE KEY

500

WHERE DO YOU FIND THE GPS (GUEST PLANNING SCREEN)

WHERE IS UNDER CASES AND SELECT GPS

500

HOW MANY POINTS DO GUESTS GET UPON THEIR INITIAL ENROLLMENT?

WHAT IS ZERO '0'

500

HOW MANY WATERS CAN A GUEST GET IF THEY ASK?

WHAT IS AS MANY AS THEY ASK FOR