Memberships
What Is a Plan that gives me 2 hours per month that only I can use?
Epic Membership
I'm interested in the BOGO, Can you explain it to me? Also If I purchase it can i give this to two different people? Do they expire?
The bogo is two standard services of your choice, You may gift the deal to separate individuals if you choose, The funds never expire, The promotion is only good for 1 year.
If the courtesy button goes off twice with the same client, I don't need to go in the room again. True or False
False!!! We always need to go in, Have the clip board with us, be prepared to have false alarm sheets signed. Always have the therapist step out of the room every time!
Where can I find the prepaid history for a client who is saying they should have more hours on the account?
If you click the blue hyperlink for prepaids It will show all purchased & redeemed services
Hi, I'm calling to cancel my plan, I only have an hour and I'm about to get a hip replacement so I can't get massages!
What will you FIRST offer them?
Have you ever tried a Facial Service?
What is the plan that gives me 30 minutes per month
Express
How many Bogos does a member need to buy before getting two free services?
5 totaling $600.00
I cancelled my membership while frozen, Can I still use my hours within the grace period?
No! The client will need to unfreeze & then do a cancel.
Sarah is checking out with one of her Bogo Gift Card's and wants to join a $10.00 Luxe plan, How do I ring that up?
You first select the Luxe plan, Go to checkout, Take the gift card for payment on the service today (At her discounted rate of ($60.00) click coupons under "Memberships and select $10.00 Luxe plan. The check should be at $10.00 now
So my account drafted my dues twice? Why was I doubled charged? I haven't even been in!
where, and what are you going to look at? Why would this happen?
look at the Closed Checks, identify monthly payments, most likely October payment did not pull due to insufficient funds, so November payment ran twice.
How much is an additional standard one hour appointment when I don't have PPDs?
$70.00
What is the Holiday special rate for a VIP Facial?
$75
I'm not an esty, As a front desk I don't make any commission for selling products True or False
False! If you sell any products you earn a 10% commission!!!!
I forgot to add Gratuity to Linda's check, Where do I go to fix this?
I'm a cancelled member, I want to rejoin, but I don't want to pay $120 for my service today plus the membership what do you do?
Have the client pay for the membership first and use the PPds accrued to cover the cost of the session
How many hours can roll over each month?
All hours accumulated may roll over, As long as you are an active member.
How much the Top seller in the District get for Memberships & Gift Card sales?
$250 for memberships & $250 for Gift Card sales!
I'm on a Luxe plan but I would like to try a VIP massage how much extra would it be to do a 1 hour full body Hot stone service, I only have 2ppds on my account
$35 out of pocket
Sherry bought a retail item, It made her skin break out and now she wants a refund, What do I do?
Explain to Sherry that unfortunately all product sales are final, We do not accept returns on any products
HI, I have an appointment at 2pm I'm running like 15 mins behind, Can you move me down a tad? or can I reschedule another day?
If there is time to move the client down, You would need the therapist permission as it could potentially have them loose the opportunity for another client, If we were to reschedule we would still charge the client for today. Otherwise He is welcome to get the remaining time of the appointment
I'm on the freeze Plan and I want to use my hours for my appointment today, Why do I have to pay my regular dues?
To unfreeze your plan we collect the payment you were previously paying, This reactivates your account, You will also gain the additional time when you make this payment.
Online we see a 3-month Holiday pass for $200, Can it be used at any location? And After I redeem the first visit how much time do I have to use the other two?
It is spa specific, and after the first redemption you have 90 days
Online we have an exclusive offer for a membership called Legacy! It's only $60 a month for a Year can you use it anywhere? Will my rate stay at $60 if I cancel and rejoin within the 12 months?
You can only use the legacy membership at your home spa, your rate is good for 12 months,(After 12 months it will auto go to $80.00) If you cancel you may not rejoin at that rate, However you may freeze and keep that rate during same 12-month period.
This man is saying he never joined a membership and is demanding a refund! What would be the first thing you would look for on his account?
Billing Agreement signed
I have called and called no one ever answers this phone, I want to speak to a manager NOW!
I do apologize if you have encountered any problems reaching us, May I ask what this is regarding so I can expedite assisting you? If not please provide a brief reason, your name, and a good contact number and I'll have the manager assist.