Phones
What is the log in/out time?
Log-in: 9 am
Log-out: 4pm
what is the first thing you do when you see a student come in?
Greet them & have them sign in
Student is asking is we have there test scores. Where do you look?
admissions inquiry-->test summary (ETS/SLF)
Where can you find impaction information?
Type impaction in the search engine and it will bring you to the page under admissions.
How do you respond to a Graduate student requesting program information?
Send them the link for the Graduate Student page and also refer them to the specific program.
idk where to look where can I find a quick answer?
FAQs
The COD is not available, who is the alternative?
Reserve
How do you look for transcripts?
1st: look on admissions inquiry to see if we have them
2nd: see if they are in-progress or final
3rd: verify by looking on OnBase
Where can you find FAFSA deadline or financial aid information?
Under Cost & Aid off the main CSUMB Website.
How do you handle a material request?
I'm a reporter calling- who do you transfer them to?
Noah Rappahahn (Assistant Director of University Communications)
The COD and Reserve are both not available, who is the alternative?
Other Admissions Counselor that is available and then Associate Director of Recruitment
Where do you acknowledge they are a DWID student?
Recruit Cat
what is the appeals window?
15 days from when the decision is made
How can I make changes to my application? I am a first time freshman?
Once the application is submitted we can't make changes to the application. Ask the student to send an email to the admissions inbox and make a note of it on the file.
Name all the fields you need to know before approaching COD, reserve, or evaluator
Term of interest, First & Last Name, Student ID # & FAQs Review
denied UDT walk-in. What are the steps?
Evaluator needs to speak with the student
Where do you find if a student is a Non-resident?
Residency
What are the application deadlines for Spring, Fall, Winter and Summer?
We don't have any deadlines for Winter or Summer.
Fall applications
Application submission deadline – Oct. 1 - Nov. 30 (undergraduate programs)
Transfer, freshman, international, graduate & credential programs
SAT/ACT submission deadline January 15,2020
SAT - last date to take the test – Dec
ACT - last date to take the test – Dec
Spring applications
Application submission deadline – August 1-31 (undergraduate programs)
Transfer, international, & some graduate programs
Where can I send my residency documentation and how long will it take to process?
Send in all documents to residency@csumb.edu and it will take about ____
I want to change my classes for spring 2020 and I am a fall 2019 current student
Academic Advising, you need to talk to your advisor
You are busy answering emails when the phone rings, and then a walk-in comes in. What do you do?
Answer the phone and put them on hold, greet the walk-in/have them sign-in & help them. Then answer the phone call.
Name 4 application status
APPL
DEIN
DENY
MATR
who's information do you give when someone is asking for Director of Admissions, President, or VP of Student Affairs.
Director of Admissions: Administrative Support Coordinator (Mary Coleman)
President: Executive Assistant to the President (April Lee)
VP:Assistant to the VP for Student Affairs & Enrollment Services (Stella Carmona)
What are my admissions requirements? I am from San Jose, CA but I go to school in Spain?
Student would be considered a DWID student.
Also refer the student to the website and talk to Lead admissions counselor