Customer Service
The Cashier Greeting.
What is Smile and Thank Every guest today?
Something that should be done for every returned Rental.
What is cleaning equipment?
The gas needed for grills.
What is Propane?
Would you like to grab drink today as well?
What is an Add-On?
When a customer pushes a cart of merchandise past the register without paying.
What is a Push-Out?
Leading cause of cashiers to be dismissed.
What is Taking rebates? (Remember to rip up those left behind receipts!)
No receipt return limit.
What is three no receipt returns?
This is what plants grow in.
What is Soil?
Green Sticker Merchandise we inspect upon exit.
What is an online order? (What is a special order?)
Training I can complete at home to learn more about the store.
What is In-Home Training?
The Cashier Goodbye.
What is "Thank you for shopping Menards"?
Cleaning Solution for Carpet cleaners.
What is a Rental Add-On?
The All State extra coverage.
What is an Extended Protection Plan?
Daily Deals you can get in your email.
What are Menards Flash Sales?
Assisting guests loading items in their vehicle.
What is a carry-out?
Correct amount, Name on check, Signed, Written to Menards, Enter Driver’s License
What is the check acceptance policy?
The proper way to rent out rental equipment.
What is scanning barcodes?
This handsized garden tool is used to dig small holes.
What is a hand trowel. (What is a Garden Shovel?)
Misc Sales 21
What is a Gift Card?
The register buttons used for a BIG card not present.
What is F4 >> F6 >> F2?
The Three Steps of Customer Service at the register.
What is "Smile and Say Hello", "Offer the All State Protection Plan on qualifying items", "Thank the guest for shopping at Menards"?
The kind of order you MUST check with a department before returning.
What is a Special Order?
A guest cannot fit the boards in their vehicle that they purchased.
What is a Menards Truck Rental?
The number one priority for everyone.
What is helping our customers?
2% rebate on all NON-PROMOTIONAL purchases , 1% rebate on all THIRD PARTY (gas stations) purchases, BIG Card Savers’ Club Coupons each month with their statement, BIG Card Rebate Book, Instant Credit, available today!!, Affordable monthly payments, $10.00 in-store certificate on first $100 purchase.
What is a BIG Card?