Front of House

Cashier

200

What does DF stand for?

Designated face

250

What do you do if there is no guests?

Clean and stock ; UNLESS YOU ARE DF

300

What do you do if you are on DF and you are running low on Ice or Tea?

Ask the stocker or the extra cashier if not busy ; do not get it yourself. 

350

What do you if a customer is upset and persistently is getting more angry?

Get a manager and explain the situation to them ; let them handle it.

500

What is a quick change scheme? How does it work? Are we allowed to take pre-rolled coins?

..... : NO

Lobby

200

T / F : I can use the same wipe to clean the booths and tables.

False

250

How often should you check and clean the restrooms during peak times? During regular times or slow periods?

Every 10 minutes . Every time you go to the bathroom and every hour.

300

T / F : How often do we mop the playground?

Every night!

350

When should you use a body fluid cleanup kit?

Whenever bodily fluids are exposed

500

What color mop/broom/dustpan are suppose to be used on the bathrooms?

Red 

Hot-schedules

200

T / F : All shifts should be approved on Hot-schedules ; not by the word of mouth 

TRUE

250

How far in advanced notice do I need to request off?

Two weeks!

300

T / F : If I release a shift, does that mean my shift is covered?

FALSE! You still need to have it covered!

350

T / F : If I was denied an off date, that means I don't have to come in for the shift because I asked off!

FALSE

500

Whenever I find out something such as an event or extracurricular activity, when should I ask off. 

As soon as you find out ; ASAP.

Dressings/Sauces

200

How many dressings do guests get FREE with a salad or wrap?

TWO

250

How many sauces for a 12 count entree?

Two sauces!! 

300

How many dressings for a side salad? Will it cost more for an extra?

One. but they can get an additional one for FREE if they ask?

350

What do you do if someone asks for a salad dressing and they don't have a salad or wrap?

Charge 25 cent per dressing.

500

How many sauces come with a 30 count nugget?

FIVE

Hospitality

200

What do you do when a guest comes in?

Greet them!

250

What should stop when a guest approaches? 

All side conversations and give them your attention.

300

What should you do when a guest approaches the front counter?

ASSIST THEM ; stop what you are doing.

350

How do we creating raving fans?

By maintaining the core four as well as creating person connections.

500

NAME THE CORE FOUR

- Smile

- Maintain Eye Contact

- Good Tone

- My Pleasure