Opening
Our restaurant opens at this time.
What is 6:00 AM?
This is the time our restaurant closes.
What is 10:00 PM
This is the type of sanitizer you use to run through the hopper after close.
What is Kay 5?
This is the CORE 4.
What is Eye Contact
Share a Smile
Speak Enthusiastically
Stay Connected?
These are the ingredients on a market salad.
What are romaine lettuce, sweet baby greens, carrot/cabbage blend, apples, strawberries, blueberries, blue cheese, sliced cold grilled chicken?
This is the hold time for a pot of coffee?
What is 60min?
What is end of day?
This is how long the machine should be put on wash before draining it.
What is approximately 15 minutes?
These are the required 2MS behaviors.
What are delivering to high needs guests, table touch-ins, carrying large orders to cars?
This is the current CEO of Chick-fil-A Inc.
Who is Dan Cathy?
This is the times that parking lot checks can be done by one person instead of two.
What is after sunrise and before sunset?
These are the items you will need for cleaning a bodily fluid spill
What is three sets of gloves, three trash bags in each other, three plastic aprons, one orange disinfectant spray bottle with one orange disinfectant refill and the yellow spill pads.
These are the days that we throw out the Icedream Mix at end of day.
What is Wednesday and Saturday?
This is how often table touch-ins should be preformed.
What is every 15 minutes?
These are the 3-Step Training Method steps.
What is Demonstration, Imitation, Repetition?
This is the official procedure for entering the building in the morning.
What is drive around the building and inspect for signs of breaking and entering or suspicious activity then always enter the building with two people and make sure the door locks behind you.
This is the correct way to communicate with someone who comes to the door after close.
What is speak with them through the door and only open the door if they are an approved vendor or employee
This is the one O-Ring that should NOT be lubricated before setting up the machine in the mornings.
What is the large freezer door O-ring?
This is what you should you say instead of I got the next person in line.
What is "I can serve the next guest"?
The number of chairs in the dining room
What is 88?
What are the non-negotiables that have to be done before open?
What is both lanes open with lights on, signs changed, tea, lemonade and coffee made, drawers in tills, team in position with plan.
This is the official way to close down a coke tower.
This is the correct position and order the screws should be installed when setting up the meetings.
Long screws on top and shorter ones on bottom. Install them in an X pattern.
This is our method of recovering guests.
What is HEARD?
Hear, Empathize, Apologize, Resolve, Delight
This is the Food Safety 5.
What is Cleaning and Sanitization,
Cross Contamination,
Time and Temperature,
Pests,
and Health and Hygiene?