Ticketing & Scanners
You will send a patron here if their ticket reads G4.
Where is House Right?
During these COVID times, all Ushers should have these 4 items while on duty.
What is a face mask, a flashlight, a name badge and a mask up sign?
Patrons need to provide this one thing in order to receive an Assisted Listening Device.
What is a Driver's License OR I.D. card?
During a show, all Friends should wear only these 2 colors as part of their uniform.
What is black and white?
What is the House Left credenza?
When patrons do not have a barcode ticket to be scanned, we send them to this place.
Where is Box Office?
What is House Right near the Juliette/Exit Door and the Lobby?
The call time for our 2pm and 8pm performances.
What is 12:45pm and 6:45pm.
Early is on time!
When you recognize a celebrity (aside from our fabulous Friends or Ambassadors), we refrain from asking for these two things.
What is no photos or an autograph?
When in the House, patrons should refrain from standing for prolonged periods of time in these space(s)
You will send a patron here if their ticket reads HH 21.
Where is House Left mezzanine?
When a show concludes, House doors should open at this time for patrons to exit.
What is when actors exit the stage and the House lights go up?
We place this item out once the show starts to remind everyone in the Courtyard to remain quiet during a show.
What is the "Shh...Performance in Progress" sign?
There are 3 restroom options that we give patrons.
What is the lobby restrooms, Carrie Hamilton lobby restrooms and the restrooms across the street in Playhouse plaza?
No one should be allowed to go through this door unless told otherwise by the House Manager or Stage Manager onsite.
What is the 3 minute door?
A ticket scanner is not able to scan a ticket on a phone.
What is ask the patron to turn up the brightness and zoom in to the barcode?
During a show where we are not sold out, late patrons have these 2 options for late seating.
What is row S / the back of the House OR up in the mezzanine?
At intermission, the Women's restroom line goes here.
What is up the alleyway between the restaurant and our theatre?
*Please note that the Lobby door leading to the alley will need to be opened before intermission.
In respecting the gender identities of all people, we refer to our patrons in the following way.
Ex). Hello (____)! Welcome to the Playhouse!
What is friends, folks, everyone, you all?
Avoid: ladies, gentlemen, ma'am, sir, girls, guys, etc.
When we have to evacuate the orchestra, patrons will exit through these doors.
What is the House Left and House Right alleyways?
*Please note that all evacuations will be prompted by Stage Management over the God Mic
The ticket scanner comes up red and says "ticket already recorded/ ticket already scanned"
What is good to go!
Place(s) on either side of the stage where patrons should not sit.
What are the juliettes?
The founder of the Pasadena Playhouse.
Who is Gilmor Brown?
For our musicals, we do not seat patrons during this time.
What is during a musical number?
When we have to evacuate the Mezzanine, patrons exit in one of two ways.
What is down the lobby steps and into the courtyard OR down the emergency exit to the North alley and out onto the breezeway, exiting down the stairs into the courtyard.