Service
Menu
Service Standards
Host
Misc
100
At what point in the dine cycle is the dessert menu presented?
At the time we are removing the first entree plate
100
Name 2 dessert beverages from the dessert menu?
Chocolate Covered Raspberry
Almond Enjoy
Key Lime Pie Martini
Jack's Berry Cobbler
Baileys Latte a la Mode
100
What is open arm approach?
When setting or removing an item from in front of a guest the inner arm is facing the guest, never the elbow.
100
For a wait; how many minutes is the quote per name?
1 1/2 minutes
100
When a server has an issue on a table what are the first 3 steps they should take?
1. Print the Check
2. Write an explanation on the top of the check (if it is a void/comp the item should be circled)
Find the dining room manager and explain the situation and give him/her the check
200
When should an appetizer be offered?
When the beverage order is taken.
200
Name all available steak toppers listed on the menu?
Shrimp
Danish Blue Cheese & Garlic Butter
Sauteed Mushrooms
Grilled Onions
Grab Cake
Oscar
200
What does prebus to the wood mean?
All items are removed/bussed from the table with the exception of the beverage glass and napkin that the guests are currently using or was using before they left.
200
Who takes reservations for parties of 7 or more?
What information is reviewed with the guest placing the reservation?
The Manager
One table or split tables, we book our large party reservations in 2 hour increments, are we celebrating, any special requests, always get a contact phone number to confirm the reservation
200
A guest is seated in the dining room and would like Happy Hour, what do you do?
Approve happy hour in the dining room.
300
When is the check dropped at a table?
As soon as the guest declines dessert and coffee.
or
As soon as the dessert and or coffee is ordered and added to the check.
300
What can you add "Loaded" to?
Baked Potato
Mashed Potato
French Fries
300
What are 3 teamwork terms; we use them when we are coaching in the paint?
Hot Food
Cold Food
Full Hands In/Out
36"
360 degrees
Critical Path
More Offering Less Asking
Less Me and More We
Starts with Teamwork
300
Who opens a servers station?
The Manager opens the station.
300
An elderly guest would like to order from the children's menu; can they?
Do they receive a complimentary beverage and in what vessel is it served in?
Yes, elderly guests can order from our kids menu or lunch menu (all day).
Yes, they would receive a complimentary beverage served in a regular beverage glass.
400
When should a second round of drinks or refills be offered?
When the glass is 1/2 full.
400
What is the proper placement of an entree when setting it down in front of a guest?
The protein or main item should be closest/facing the guest.
400
What must be completed prior to a new server being on their own?
Service Audit
400
What are the steps taken when we go over quote?
Host will inform the manager that we are over quote.
Manager will make the front desk a priority and will try to personally seat any table we are over quote on. If the manager is unable to seat a quest that we are over quote on the host will track guests with a name, table number & amount of time over the quoted time - the managers will visit each table.
The Manager will manage the situation and ensure the rest of the experience is perfect.
400
Do LSC points/rewards expire and what rewards can be deferred?
Points and rewards earned are valid for 12 months from the date of issue, unused points and rewards will expire after 12 months
Welcome rewards - issued for use on the guest's next visit, cannot deffer welcome reward and it would expire 12 months after it was issued
Birthday rewards can be deferred, but will expire after the 15th of the month following their birthday
500
When does the server do the initial LSC spiel?
After taking the order, before leaving the table
500
On the new menu how much is it to add a small green salad, Caesar salad or cup of soup to a sandwich, pizza, lunch special?
Small Green Salad & Caesar Salad $3.99
Cup of Soup $4.29
500
May Server Check In Sheet
Appetizers
Drinks
Dessert
and _______________
Fool's Gold Shareable Cocktail/Cranberry Apple Mule
Lemon Pepper Zucchini/Calamari (Fried Ravioli)
Pecan Butter Cake/Strawberry Cream Cheese Pie
COFFEE!!!!!!
GN: Long Island/$6 Margarita, Loaded Skins/Chili Nachos, Motherlode Cake/Carrot Cake
COFFEE!!!!! ($6 Baileys Coffee/Mexican Coffee)
500
What is the proper quote time for an LSC member when we are on a wait?
No more than 1/2 the current wait time.
500
What are the Claim Jumper Guiding Principles/Core Values
People
Quality
Purpose
Integrity
Accountability
Communication
Pioneering
Fun
600
What is the verbiage a manager should use at the table when a guest is celebrating a special event with us?
Thank you for choosing Claim Jumper to celebrate your special event/occasion with us.
600
Name 3 add-ons to Fish Tacos.
Avocado
Sour Cream
Salad/Soup
600
Give 3 Examples of deleting the Wonder.
Sound like:
I will be right back with another coke for you
Your appetizer will be right out
Would you like your children's plate out first
The plates for the produce bar are located in the plate chiller at the produce bar when you are ready
600
What is the proper quote for:
1. 30 names on the list
2. 60 names are on the list
1. 15-20 minutes
2. 30-45 minutes
Under 30 minutes we should quote the guests in 5 minute increments 5-10, 10-15, etc...
Over 30 minutes the quote should be in 15 minute increments 30-45 minutes, 45 minutes - 1 hour, etc...
600
Give a live example of the 45 second shift meeting.
Insert Video!