Hotel Type
guestrooms with separate bedrooms and living room or parlor area.
What is Suite
When attracting group and convention business, hotels focus their sales efforts on
What are meeting planners.
areas of a hotel is a revenue center
front office department
F&B
Retail shops
SOuvenir shops
and more
an alternative work scheduling practice that allows two or more part-time employees to fulfill the responsibilities of one full-time position
What is job sharing
Qualifications for a position, such as formal education, work experience, and general knowledge, are called
What is job specifications.
types of hotels tends to have a more leisurely and relaxed atmosphere than others
What is Resort Hotel?
Large travel agencies with significant room rate negotiating power are called:
What is travel management companies.
For casino hotels, revenues derived from gaming are usually __________ revenues from hotel operations.
greater than
The largest single charge on a guest account is normally for:
What is the guestroom.
To determine the minimum average room rate, this approach considers operating costs, desired profits, and expected number of rooms to be sold
What is Hubbart Formula.
types of hotels are intended to appeal to specific travelers and offer amenities designed for those guests?
What is lifestyle hotels
Which of the following is designed specifically to address the interests of a hotel's three major constituencies:
guests, managers, and employees?
mission statement
Which of the following measure the success of the front office in selling guestrooms?
What is occupancy ratios
Internet access through the guestroom television is an example of __________ interfaces.
What is guest-operated
typically deals directly with the public by means of a toll-free telephone number or online web address. "CRO" stands for:
central reservations office.
Referredas floor in a hotels which offer world-class service on designated floors
What is executive floor?
Increase the average daily rate in July by $1 is an example of?
What is Measurable Goals
Which of the following front office activities are included in the arrival stage of the guest cycle?
reservation and pre-registration functions
High-speed Internet access (HSIA) service at resort hotels:
A) is provided in guestrooms and in the hotel's public areas.
B) is usually provided at pools, at the beach, and in recreational facilities.
C) may be wired or wireless.
D) all of the above.
terms is used to classify lost business when the hotel is unable to accept a reservation request?
What is Denial
Types of hotels is MOST likely to employ a multilingual concierge
What is world-class service hotels
In a large full-service hotel, the executive housekeeper typically reports to the:
rooms division manager
the problem resulting when a group fails to book its committed number of room nights
What is group attrition?
Which of the following reports lists rooms occupied for the night and indicates expected check-outs for the following day?
occupancy report
Term for lost of business _______ are recorded when guests choose not to make a reservation
Regrets